WatchGuard Firebox T185 3-year Gold Support Renewal/Upgrade

WatchGuard Firebox T185 3-year Gold Support Renewal/Upgrade

The WatchGuard WGT185263 Gold Support Renewal/Upgrade provides 3 years of enhanced support coverage for a compatible WatchGuard Firebox T185. Designed for organisations that already own and operate a Firebox T185, this licence can be used to renew an existing Gold Support subscription or add Gold Support coverage to an eligible Firebox T185 appliance. Gold Support provides 24x7 access to WatchGuard technical support, targeted response times, software updates and patches, new feature releases and advance hardware replacement. This product is a support renewal/upgrade only and does not include the Firebox T185 appliance.

What Is Included

The WatchGuard WGT185263 provides a 3-Year Gold Support Renewal/Upgrade for a compatible Firebox T185. It is intended for existing Firebox T185 deployments requiring enhanced technical support and long-term hardware replacement coverage.

• 3-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox T185
• 24x7 WatchGuard technical support
• Unlimited support cases during the annual subscription period
• Targeted response times based on issue severity
• Web-based support
• Phone-based support
• Software updates and patches
• New feature releases
• Broadcast updates and alerts
• Advance hardware replacement
• Product documentation and guides
• Technical training materials
• Renewal of an existing Gold Support subscription
• Upgrade of an eligible Firebox T185 to Gold Support

What's Included with 3-Year Gold Support

WatchGuard Gold Support provides an enhanced support level for organisations that require fast access to technical assistance and continued software and hardware protection for their Firebox T185 deployment. WGT185263 provides this coverage for a 3-year term.

• 24x7 Technical Support: Provides access to WatchGuard technical support 24 hours a day, 7 days a week throughout the active support period.
• Unlimited Support Cases: Supports unlimited eligible support cases during each annual subscription period.
• Critical Issue Support: Critical-severity issues are eligible for live-call response.
• High-Severity Response: Provides a targeted response time of approximately 1 hour for high-severity issues.
• Medium & Low-Severity Response: Provides a targeted response time of approximately 4 hours for medium- and low-severity cases.
• Web & Phone Support: Technical assistance is available through web-based and telephone support channels.
• Software Updates & Patches: Maintains access to applicable supported software updates and patches.
• New Feature Releases: Provides access to applicable new software features during the active support term.
• Broadcast Updates & Alerts: Includes access to applicable WatchGuard notifications and product alerts.
• Advance Hardware Replacement: Provides replacement hardware service when an eligible appliance failure is confirmed under applicable WatchGuard support conditions.
• Documentation & Training: Includes access to product documentation, guides and applicable training materials.

Please Note: Gold Support is a support service and does not independently add the security services provided by the WatchGuard Basic Security Suite or Total Security Suite.

Key Features

• 3-Year Coverage: Provides three years of WatchGuard Gold Support for an eligible Firebox T185.
• Renewal/Upgrade Licence: Can renew existing Gold Support or add Gold Support to an eligible Firebox T185.
• Firebox T185 Compatibility: Specifically designed for the WatchGuard Firebox T185 appliance.
• 24x7 Support: Provides around-the-clock access to WatchGuard technical assistance.
• Unlimited Support Cases: Allows unlimited eligible support cases during each annual subscription period.
• Priority Response: Provides targeted response times based on issue severity.
• Critical Live-Call Support: Critical-severity issues are eligible for live-call response.
• 1-Hour High-Severity Target: High-severity support cases have a targeted response time of approximately one hour.
• Software Maintenance: Includes software updates, patches and applicable new feature releases.
• Advance Hardware Replacement: Helps minimise downtime if an eligible hardware failure occurs.
• Long-Term Coverage: The three-year term reduces the need for annual support renewal.
• Licence-Only Product: No physical Firebox T185 appliance is supplied with WGT185263.

Gold Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Licence for Firebox T185
• 3-Year Gold Support Coverage

Please Note: WGT185263 is a 3-Year Gold Support renewal/upgrade only for an existing eligible WatchGuard Firebox T185. The Firebox T185 appliance itself is not included. Gold Support does not independently provide the security services included with WatchGuard Basic Security Suite or Total Security Suite subscriptions.

Renew or upgrade your compatible WatchGuard Firebox T185 with the WatchGuard WGT185263 3-Year Gold Support Renewal/Upgrade, providing long-term 24x7 technical assistance, priority response targets, software updates and patches, new feature releases and advance hardware replacement for your business-critical firewall deployment.