Privacy policy

At First Shop, we respect your privacy and are committed to protecting your personal data. We collect only the necessary information to provide you with the best service possible.

1. Information We Collect

We collect information to enhance your shopping experience:

  • Personal Identification Information: Name, email address, phone number, physical address.
  • Technical Information: IP address, browser type, and version, time zone setting, browser plug-in types, and versions, operating system, and platform.
  • Transaction Information: Details about payments made, products purchased, and order history.

2. How We Use Your Information

We use the collected information for various purposes:

  • Processing Transactions: To process your orders and manage your account.
  • Improving Our Services: To understand how our services are used and how we can improve them.
  • Marketing Communications: To send promotional emails about new products, special offers, or other information which we think you may find interesting.
  • Customer Support: To provide customer service and support, including responding to your inquiries and fulfilling your requests.
  • Account Management: To administer your account and personalize your experience on our site.

3. Payment Information

For your peace of mind, we do not collect or store your credit or debit card details. All payment transactions are handled securely by our trusted Payment Gateway partners.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following cases:

  • Service Providers: We share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include secure servers and encrypted payment transactions.

6. Your Data Protection Rights

You have the following data protection rights:

  • Access: You can request copies of your personal data.
  • Rectification: You can request that we correct any information you believe is inaccurate.
  • Erasure: You can request that we erase your personal data under certain conditions.
  • Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
  • Object to Processing: You can object to our processing of your personal data.
  • Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

8. Links to Other Websites

Our website may contain links to other websites. This Privacy Policy applies only to our website. If you click on a link to another website, you should read their privacy policy.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email or by mail using the details provided below:

Further documents relating to our group PAIA policy can be found here.

Email: support@FirstShop.co.za
Phone: 0800 390 021
Registered Address:
26 Augrabies Road, Midrand, 1596

Thank you for trusting First Shop with your personal information.

Last Updated: 31 May 2024

 

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