WatchGuard Firebox T185 1-year Gold Support Renewal/Upgrade

WatchGuard Firebox T185 1-year Gold Support Renewal/Upgrade

The WatchGuard WGT185261 Gold Support Renewal/Upgrade provides 1 year of enhanced support coverage for a compatible WatchGuard Firebox T185. Designed for organisations that already own and operate a Firebox T185, this licence can be used to renew an existing Gold Support subscription or add Gold Support coverage to an eligible Firebox T185 appliance. Gold Support provides enhanced 24x7 technical assistance, software maintenance and advance hardware replacement services to help organisations maintain the availability and reliability of their WatchGuard security infrastructure. This product is a support renewal/upgrade only and does not include the Firebox T185 appliance.

What Is Included

The WatchGuard WGT185261 provides a 1-Year Gold Support Renewal/Upgrade for a compatible Firebox T185. It is intended for existing Firebox T185 deployments requiring an enhanced support level and hardware replacement coverage.

• 1-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox T185
• 24x7 WatchGuard technical support
• Software maintenance
• Applicable software and firmware updates
• Software patches
• Advance hardware replacement
• Next-business-day replacement response under applicable service conditions
• Renewal of an existing Gold Support subscription
• Upgrade of an eligible Firebox T185 to Gold Support

What's Included with 1-Year Gold Support

WatchGuard Gold Support provides an enhanced support level for organisations that require rapid access to technical assistance and replacement services for their Firebox deployment. The WGT185261 licence provides these services for one year on an eligible WatchGuard Firebox T185.

• 24x7 Technical Support: Provides access to WatchGuard technical support 24 hours a day, 7 days a week throughout the active support period.
• Enhanced Support Level: Adds WatchGuard Gold Support coverage to an eligible Firebox T185 deployment.
• Software Maintenance: Maintains access to applicable supported Fireware software releases throughout the active support period.
• Software Updates: Provides access to applicable supported software and firmware updates.
• Software Patches: Provides access to applicable software patches released during the support period.
• Advance Hardware Replacement: Provides replacement service when an eligible hardware failure is confirmed under applicable WatchGuard support terms.
• Next-Business-Day Response: Eligible replacement hardware receives next-business-day response under applicable service conditions.
• Renewal or Upgrade: Can renew an existing Firebox T185 Gold Support subscription or add Gold Support coverage to an eligible T185.

Please Note: Gold Support is a support service and does not independently add the security services provided by the WatchGuard Basic Security Suite or Total Security Suite. Gold Support is already included with the Total Security Suite, so this standalone renewal/upgrade is primarily intended for eligible Firebox T185 appliances operating with Standard Support, Basic Security Suite or existing standalone Gold Support coverage.

Key Features

• 1-Year Coverage: Provides one year of WatchGuard Gold Support for an eligible Firebox T185.
• Renewal/Upgrade Licence: Can renew existing Gold Support coverage or add Gold Support to an eligible Firebox T185.
• Firebox T185 Compatibility: Specifically designed for the WatchGuard Firebox T185 security appliance.
• 24x7 Support: Provides around-the-clock access to WatchGuard technical support.
• Enhanced Support Level: Provides an elevated level of support compared with WatchGuard Standard Support.
• Software Maintenance: Maintains access to applicable supported Fireware releases during the active coverage period.
• Software Updates: Provides access to applicable supported software and firmware updates.
• Software Patches: Provides access to supported software patches throughout the active coverage period.
• Advance Hardware Replacement: Helps minimise downtime when an eligible Firebox T185 hardware failure occurs.
• Next-Business-Day Response: Hardware replacement service provides next-business-day response under applicable service conditions.
• Existing Appliance Coverage: Designed to add or extend Gold Support coverage on an existing Firebox T185.
• Licence-Only Product: No physical Firebox T185 appliance is supplied with WGT185261.

Gold Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Licence for Firebox T185
• 1-Year Gold Support Coverage

Please Note: WGT185261 is a 1-Year Gold Support renewal/upgrade only for an existing eligible WatchGuard Firebox T185. The Firebox T185 appliance itself is not included. Gold Support does not independently provide the security services included with WatchGuard Basic Security Suite or Total Security Suite subscriptions.

Renew or upgrade your compatible WatchGuard Firebox T185 with the WatchGuard WGT185261 1-Year Gold Support Renewal/Upgrade, providing 24x7 technical assistance, software maintenance and advance hardware replacement coverage for your business-critical firewall deployment.