WatchGuard Firebox T125 3-year Gold Support Renewal/Upgrade

WatchGuard Firebox T125 3-year Gold Support Renewal/Upgrade

The WatchGuard WGT125263 Gold Support Renewal/Upgrade provides 3 years of enhanced Gold Support coverage for a compatible WatchGuard Firebox T125. Designed for organisations that already own and operate a Firebox T125, this licence can be used to renew existing Gold Support or upgrade an eligible appliance to Gold Support coverage. Gold Support provides 24x7 access to WatchGuard technical support, enhanced response targets, software updates and patches, new feature releases and advance hardware replacement. This product is a renewal/upgrade support licence only and does not include the Firebox T125 hardware.

What Is Included

The WatchGuard WGT125263 provides a 3-Year Gold Support Renewal/Upgrade for a compatible Firebox T125, providing enhanced technical support and hardware replacement coverage for business-critical firewall deployments.

• 3-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox T125
• 24x7 WatchGuard technical support
• Unlimited support cases during the annual subscription
• Enhanced targeted response times
• Web-based support
• Phone-based support
• Software updates and patches
• New feature releases
• Broadcast updates and alerts
• Advance hardware replacement
• Product documentation and guides
• Technical training materials
• Access to moderated customer support resources

What's Included with Gold Support

WatchGuard Gold Support provides enhanced support coverage for organisations that require rapid access to technical assistance and continued software and hardware protection for their Firebox T125. The service provides 24x7 support throughout the subscription term together with software maintenance and advance hardware replacement.

• 24x7 Technical Support: Provides around-the-clock access to WatchGuard technical support throughout the active Gold Support term.
• Unlimited Support Cases: Allows unlimited eligible technical support cases during the annual subscription period.
• Enhanced Response Targets: Provides targeted response times based on the severity of the technical issue.
• Critical Support: Critical issues can receive live-call support for rapid assistance.
• High-Severity Support: Provides a targeted response time of approximately one hour for high-severity cases.
• Medium and Low-Severity Support: Provides a targeted response time of approximately four hours for medium- and low-severity cases.
• Web and Phone Support: Technical assistance is available through both web-based and telephone support channels.
• Software Updates and Patches: Maintains access to applicable supported software updates and security patches.
• New Feature Releases: Provides access to applicable new feature releases during the active support term.
• Advance Hardware Replacement: Provides replacement hardware service when an eligible Firebox fault is confirmed under applicable WatchGuard support terms.
• Next-Day Replacement: Eligible advance hardware replacement provides next-day shipment under applicable service conditions.

Please Note: Gold Support is included with WatchGuard Total Security Suite. A standalone Gold Support Renewal/Upgrade is therefore primarily applicable to eligible Firebox T125 deployments requiring Gold-level support separately from their security subscription.

Key Features

• 3-Year Renewal/Upgrade: Provides three years of WatchGuard Gold Support coverage for an eligible Firebox T125.
• Firebox T125 Compatibility: Specifically intended for existing WatchGuard Firebox T125 appliances.
• 24x7 Support: Provides continuous access to WatchGuard technical support throughout the support period.
• Unlimited Support Cases: Supports unlimited eligible technical support cases during each annual subscription period.
• Priority Response: Provides enhanced targeted response times based on issue severity.
• Live Critical Support: Critical issues are eligible for live-call support.
• 1-Hour High-Severity Target: High-severity support cases have a targeted response time of approximately one hour.
• Software Maintenance: Provides applicable software updates, patches and new feature releases.
• Advance Hardware Replacement: Helps minimise downtime if an eligible hardware failure occurs.
• Next-Day Replacement: Eligible replacement hardware is shipped on a next-day basis under applicable support conditions.
• Long-Term Coverage: The three-year term provides extended Gold Support without requiring annual renewal.
• Renewal or Upgrade: Can be used to renew existing Gold Support or upgrade an eligible Firebox T125 deployment.
• Licence-Only Product: No physical Firebox T125 appliance is supplied with this SKU.

Gold Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Licence for Firebox T125
• 3-Year Gold Support Term

Please Note: WGT125263 is a support renewal/upgrade licence only for an existing eligible WatchGuard Firebox T125. The Firebox hardware is not included. Gold Support is a support service and does not itself add the security services provided by WatchGuard Basic Security or Total Security Suite. Security-service availability depends on the separate security subscription active on the Firebox.

Renew or upgrade your compatible WatchGuard Firebox T125 with the WatchGuard WGT125263 3-Year Gold Support Renewal/Upgrade, providing long-term 24x7 technical assistance, enhanced response targets, software updates and patches, new feature releases and advance hardware replacement for your business-critical firewall deployment.