WatchGuard Firebox T125 1-year Gold Support Renewal/Upgrade

WatchGuard Firebox T125 1-year Gold Support Renewal/Upgrade

The WatchGuard WGT125261 Gold Support Renewal/Upgrade provides 1 year of enhanced Gold Support coverage for a compatible WatchGuard Firebox T125. Designed for organisations that already own and operate a Firebox T125, this licence can be used to renew existing Gold Support or upgrade an eligible appliance from Standard Support or Basic Security Suite support coverage. Gold Support provides 24x7 access to WatchGuard technical support with an enhanced one-hour response target, software maintenance and advance hardware replacement services. This product is a renewal/upgrade support licence only and does not include the Firebox T125 hardware.

What Is Included

The WatchGuard WGT125261 provides a 1-Year Gold Support Renewal/Upgrade for a compatible Firebox T125. It is intended for existing WatchGuard deployments requiring enhanced technical support and hardware replacement coverage.

• 1-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox T125
• 24x7 WatchGuard technical support
• Enhanced support response
• Software maintenance
• Supported software and firmware updates
• Advance hardware replacement
• Core Firebox firewall, VPN and networking functionality remains available under the applicable appliance licence

What's Included with Gold Support

WatchGuard Gold Support provides an enhanced level of support for organisations that require faster assistance and continued protection for their Firebox T125 deployment. It builds on WatchGuard's Standard Support offering with an improved support response target while maintaining software maintenance and advance hardware replacement coverage.

• 24x7 Technical Support: Provides access to WatchGuard technical support 24 hours a day, 7 days a week throughout the active support period.
• Enhanced Response: Gold Support provides a shortened support response target of approximately one hour for applicable support requests.
• Software Maintenance: Provides access to supported Fireware software and firmware updates throughout the active support term.
• Advance Hardware Replacement: Provides replacement hardware service when an eligible appliance fault is confirmed under the applicable WatchGuard support terms.
• Next-Day Replacement: Eligible replacement hardware is provided with next-day shipment under applicable service conditions.
• Renewal Capability: Can renew an existing Gold Support subscription for a compatible Firebox T125.
• Upgrade Capability: Can upgrade an eligible Firebox T125 with Standard Support or Basic Security Suite coverage to Gold Support.

Please Note: Gold Support is already included with the WatchGuard Total Security Suite. Therefore, WGT125261 is primarily intended for eligible Firebox T125 appliances operating with Standard Support or Basic Security Suite coverage, or for renewal of an existing standalone Gold Support subscription.

Key Features

• 1-Year Renewal/Upgrade: Provides one year of WatchGuard Gold Support coverage for a compatible Firebox T125.
• Firebox T125 Compatibility: Specifically designed for existing WatchGuard Firebox T125 appliances.
• 24x7 Technical Support: Provides around-the-clock access to WatchGuard's technical support resources.
• Enhanced Support Response: Gold Support provides a faster response target than Standard Support for applicable technical support requests.
• Software Maintenance: Maintains access to supported Fireware software and firmware releases throughout the subscription period.
• Advance Hardware Replacement: Provides replacement hardware assistance when an eligible appliance fault is confirmed.
• Next-Day Replacement Service: Eligible hardware replacement is provided with next-day shipment under applicable WatchGuard service conditions.
• Renew Existing Gold Support: Can be used to extend an existing eligible Gold Support subscription.
• Upgrade Existing Support: Provides an upgrade path from eligible Standard Support or Basic Security Suite coverage.
• Licence-Only Product: No physical Firebox T125 appliance is supplied with this SKU.

Gold Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Licence for Firebox T125
• 1-Year Gold Support Term

Please Note: WGT125261 is a support renewal/upgrade licence only for an existing eligible WatchGuard Firebox T125. The Firebox hardware is not included. Gold Support does not itself add the security services contained in the Basic or Total Security Suites. Security-service availability depends on the separate security subscription active on the Firebox.

Renew or upgrade support for your compatible WatchGuard Firebox T125 with the WatchGuard WGT125261 1-Year Gold Support Renewal/Upgrade, providing 24x7 technical assistance, enhanced support response, software maintenance and advance hardware replacement coverage for your business-critical firewall deployment.