WatchGuard Firebox M695 3-year Standard Support Renewal

WatchGuard Firebox M695 3-year Standard Support Renewal

The WatchGuard Standard Support Renewal for Firebox M695 (WGM69540103) extends eligible Standard Support coverage for an existing WatchGuard Firebox M695 for three years. Standard Support provides 24x7 access to WatchGuard technical support, software maintenance and new software releases, together with advance hardware replacement coverage for qualifying hardware failures. This product is a support renewal entitlement only and does not include the physical Firebox M695 appliance or WatchGuard subscription security services.

What Is Included

• 3-Year WatchGuard Standard Support Renewal
• Coverage for an eligible WatchGuard Firebox M695
• 24x7 Technical Support
• Unlimited Support Incidents
• Web Support
• Telephone Support
• Software Maintenance and Updates
• Access to Applicable New Software Releases
• Advance Hardware Replacement
• Next-Business-Day Hardware Replacement Response under applicable service conditions

WatchGuard Standard Support

WatchGuard Standard Support provides technical assistance, software maintenance and hardware replacement coverage for an eligible Firebox M695. WGM69540103 renews this coverage for three years, providing continuous access to WatchGuard support resources and applicable software releases throughout the active service period.

Key Features

• 3-Year Renewal: Extends qualifying WatchGuard Standard Support coverage for the Firebox M695 for three years.
• 24x7 Technical Support: Provides access to WatchGuard technical support 24 hours a day, seven days a week.
• Unlimited Support Incidents: Support incidents are unlimited throughout the active coverage period.
• Web and Telephone Support: Provides access to both web-based and telephone technical assistance.
• Critical Issue Response: Critical-severity telephone support is specified with live-call response.
• High-Severity Response: High-severity telephone support has a specified response time of 4 hours.
• Medium-Severity Response: Medium-severity telephone support has a specified response time of 8 hours.
• Low-Severity Response: Low-severity telephone support has a specified response time of 24 hours.
• Software Maintenance: Provides access to applicable software maintenance and updates during active coverage.
• New Software Releases: Includes applicable new release versions throughout the support term.
• Advance Hardware Replacement: Provides replacement coverage for qualifying Firebox M695 hardware failures.
• Next-Business-Day Replacement Response: Advance hardware replacement is specified with next-day response under applicable service and delivery conditions.
• Multi-Year Coverage: Three-year coverage reduces the need to renew Standard Support annually.

Support Services

Technical Support Response Times

Technical Specifications

What's Included:

• 1 × WatchGuard Standard Support Renewal Entitlement for Firebox M695 (WGM69540103)
• 3-Year Standard Support Coverage
• 24x7 Web and Telephone Technical Support
• Software Maintenance and Applicable Updates
• Access to Applicable New Software Releases
• Advance Hardware Replacement Coverage

Please Note: WGM69540103 is a 3-Year Standard Support Renewal for an eligible WatchGuard Firebox M695. The physical Firebox M695 appliance is not included. Standard Support does not include the subscription security services supplied with WatchGuard Basic Security Suite or Total Security Suite.

The WatchGuard Standard Support Renewal for Firebox M695 provides three years of ongoing 24x7 technical assistance, software maintenance, applicable software releases and advance hardware replacement coverage for an eligible Firebox M695 deployment.