WatchGuard Firebox M695 1-year Gold Support Renewal/Upgrade

WatchGuard Firebox M695 1-year Gold Support Renewal/Upgrade

The WatchGuard Gold Support Renewal/Upgrade for Firebox M695 (WGM69540701) provides one year of enhanced Gold Support coverage for an eligible WatchGuard Firebox M695. Gold Support provides priority 24x7 technical assistance, software maintenance and updates, and advance hardware replacement coverage. This product is a support renewal/upgrade entitlement only and does not include the physical Firebox M695 appliance or WatchGuard security subscription services.

What Is Included

• 1-Year WatchGuard Gold Support Renewal/Upgrade
• Coverage for an eligible WatchGuard Firebox M695
• Priority 24x7 Technical Support
• Web Support
• Telephone Support
• Software Maintenance
• Applicable New Software Releases
• Advance Hardware Replacement
• Next-Day Hardware Replacement Response under applicable service conditions

WatchGuard Gold Support

WatchGuard Gold Support is designed for organisations that require an enhanced level of technical assistance for their WatchGuard security infrastructure. WGM69540701 renews or upgrades an eligible Firebox M695 to Gold Support coverage for one year, providing priority 24x7 support together with software maintenance and advance hardware replacement.

Key Features

• 1-Year Renewal/Upgrade: Provides one year of WatchGuard Gold Support coverage for an eligible Firebox M695.
• Priority 24x7 Support: Provides access to WatchGuard technical assistance 24 hours a day, seven days a week.
• Web Support: Includes 24x7 access to web-based technical support.
• Telephone Support: Provides round-the-clock telephone technical assistance.
• Critical Severity Response: Critical-severity telephone cases are specified with live-call response.
• High Severity Response: High-severity telephone cases have a specified response time of 1 hour.
• Medium / Low Severity Response: Medium- and low-severity telephone cases have a specified response time of 4 hours.
• Software Maintenance: Provides access to applicable software maintenance and updates during active coverage.
• New Release Updates: Includes access to applicable new software releases during the support period.
• Advance Hardware Replacement: Provides replacement coverage for qualifying Firebox M695 hardware failures.
• Next-Day Replacement Response: Advance hardware replacement is specified with next-day response under applicable service and delivery conditions.

Support Services

Technical Support Response Times

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Entitlement for Firebox M695 (WGM69540701)
• 1-Year Gold Support Coverage
• Priority 24x7 Web and Telephone Technical Support
• Software Maintenance and Applicable Updates
• Access to Applicable New Software Releases
• Advance Hardware Replacement Coverage

Please Note: WGM69540701 is a 1-Year Gold Support Renewal/Upgrade for an eligible WatchGuard Firebox M695. The physical Firebox M695 appliance is not included. Gold Support is already included with an active WatchGuard Total Security Suite subscription, so this standalone entitlement is primarily intended for eligible deployments requiring a Gold Support renewal or an upgrade from another support level. Security subscription services such as Gateway AntiVirus, IPS, WebBlocker, APT Blocker and DNSWatch are not included with this support-only entitlement.

The WatchGuard Gold Support Renewal/Upgrade for Firebox M695 provides one year of enhanced 24x7 technical assistance, software maintenance and advance hardware replacement coverage for an eligible Firebox M695 deployment.