WatchGuard Firebox M595 1-year Gold Support Renewal/Upgrade
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Description
Description
WatchGuard Firebox M595 1-year Gold Support Renewal/Upgrade
The WatchGuard Gold Support Renewal/Upgrade for Firebox M595 (WGM59540701) provides one year of enhanced support coverage for an eligible WatchGuard Firebox M595. Gold Support provides 24x7 technical assistance, software maintenance and updates, and advance hardware replacement coverage. This product is a support renewal/upgrade entitlement only and does not include the physical Firebox M595 appliance or WatchGuard security subscription services.
What Is Included
- 1-Year WatchGuard Gold Support Renewal/Upgrade
- Designed for WatchGuard Firebox M595
- 24x7 Technical Support
- Unlimited Support Cases
- Priority Technical Support
- Software Maintenance
- Software Patches and Updates
- Advance Hardware Replacement
- Next-Business-Day Hardware Replacement Response under applicable service conditions
WatchGuard Gold Support
WatchGuard Gold Support is an enhanced support service for organisations requiring priority technical assistance for their Firebox deployment. For the Firebox M595, WGM59540701 provides a one-year renewal or upgrade to Gold Support, combining round-the-clock technical assistance with software maintenance and advance hardware replacement coverage.
Key Features
- 1-Year Renewal/Upgrade: Provides one year of Gold Support coverage for an eligible WatchGuard Firebox M595.
- 24x7 Technical Support: Provides round-the-clock access to WatchGuard technical support.
- Priority Support: Gold Support provides enhanced priority technical assistance compared with Standard Support.
- Unlimited Support Cases: Support cases can be opened throughout the active Gold Support period.
- Software Maintenance: Provides access to applicable software maintenance releases while coverage remains active.
- Software Updates: Includes applicable Fireware software patches and updates during the service term.
- Advance Hardware Replacement: Provides replacement coverage for qualifying Firebox M595 hardware failures.
- Next-Business-Day Response: Hardware replacement service is specified with next-day response under applicable service and delivery conditions.
- Renewal or Upgrade: Designed to renew qualifying Gold Support coverage or upgrade an eligible Firebox M595 support entitlement.
Gold Support Services
| Support Service | Details |
|---|---|
| Support Level | WatchGuard Gold Support |
| Support Duration | 1 Year |
| Technical Support Availability | 24x7 |
| Support Cases | Unlimited during active coverage |
| Priority Technical Support | Included |
| Software Maintenance | Included |
| Software Patches | Included |
| Software Updates | Included |
| Advance Hardware Replacement | Included |
| Hardware Replacement Response | Next Business Day under applicable service conditions |
Technical Specifications
| Specification | Details |
|---|---|
| Brand | WatchGuard |
| Manufacturer Part Number / MPN | WGM59540701 |
| Product Name | WatchGuard Gold Support Renewal/Upgrade for Firebox M595 |
| Product Type | Support Renewal / Upgrade |
| Support Level | WatchGuard Gold Support |
| Licence / Service Type | Renewal / Upgrade |
| Service Duration | 1 Year |
| Compatible Appliance | WatchGuard Firebox M595 |
| Technical Support Availability | 24 Hours a Day, 7 Days a Week |
| Support Cases | Unlimited during active coverage |
| Software Maintenance | Included |
| Software Patches and Updates | Included |
| Advance Hardware Replacement | Included |
| Hardware Replacement Response | Next Business Day under applicable service conditions |
| Security Subscription Services | Not Included |
| Firebox Appliance Included | No |
| Delivery Type | Support / Service Entitlement |
| Country of Origin | USA |
| GTIN / EAN | 0654522456953 |
What's Included:
- 1 × WatchGuard Gold Support Renewal/Upgrade Entitlement for Firebox M595 (WGM59540701)
- 1-Year Gold Support Coverage
- 24x7 Priority Technical Support
- Software Maintenance, Patches and Applicable Updates
- Advance Hardware Replacement Coverage
Please Note: WGM59540701 is a 1-Year Gold Support Renewal/Upgrade for an eligible WatchGuard Firebox M595. The physical Firebox M595 appliance is not included. Gold Support is a support service and does not itself provide the security subscription services included with WatchGuard Basic Security Suite or Total Security Suite.
The WatchGuard Gold Support Renewal/Upgrade for Firebox M595 provides one year of enhanced 24x7 technical assistance, software maintenance and advance hardware replacement coverage for an eligible Firebox M595 deployment.
Payment & Security
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