WatchGuard Firebox M495 1-year Gold Support Renewal/Upgrade

WatchGuard Firebox M495 1-year Gold Support Renewal/Upgrade

The WatchGuard WGM49540701 Gold Support Renewal/Upgrade provides 1 year of enhanced technical support and hardware replacement coverage for an eligible WatchGuard Firebox M495. Designed for organisations that require a higher level of support than WatchGuard Standard Support, Gold Support provides 24x7 technical assistance with faster response targets, software maintenance and advance hardware replacement. This is a support renewal/upgrade entitlement only and does not include the Firebox M495 hardware appliance or security subscription services.

What Is Included

• 1-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox M495
• 24x7 Technical Support
• Priority Support Response
• Telephone Support
• Web-Based Support
• Software Patches and Updates
• Eligible New Software Releases
• Advance Hardware Replacement
• Next-Business-Day Hardware Replacement Response under applicable service conditions

WatchGuard Gold Support

WatchGuard Gold Support provides an enhanced level of technical support for organisations operating business-critical WatchGuard infrastructure. Compared with Standard Support, Gold Support provides faster response targets while maintaining 24x7 technical assistance, software maintenance and advance hardware replacement coverage.

• 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, seven days a week.
• Priority Response: Provides faster response targets than Standard Support for qualifying technical support cases.
• Telephone Support: Provides direct access to WatchGuard technical assistance for eligible support incidents.
• Web Support: Support cases can be submitted and managed through WatchGuard's web-based support services.
• Software Maintenance: Provides access to applicable software patches, updates and maintenance releases.
• New Software Releases: Includes access to eligible new software releases during the active support period.
• Advance Hardware Replacement: Provides advance replacement coverage for eligible defective Firebox M495 hardware.
• Next-Business-Day Response: Hardware replacement is provided with next-business-day response under applicable service and delivery conditions.

Key Features

• 1-Year Coverage: Provides one year of WatchGuard Gold Support coverage for an eligible Firebox M495.
• Renewal/Upgrade: Can be used to renew qualifying Gold Support coverage or upgrade an eligible support entitlement.
• Firebox M495 Compatibility: Specifically intended for the WatchGuard Firebox M495 network security appliance.
• 24x7 Availability: WatchGuard technical support is available around the clock throughout the active service period.
• Faster Response: Gold Support provides enhanced response targets compared with Standard Support.
• Software Maintenance: Maintains access to applicable software patches, updates and eligible new releases.
• Advance Hardware Replacement: Includes exchange/replacement coverage for qualifying defective hardware.
• Electronic Service Entitlement: Supplied as a support/service entitlement rather than a physical product.

Gold Support Services

Gold Support Response Targets

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Entitlement for Firebox M495
• 1-Year Gold Support Coverage
• 24x7 Technical Support
• Software Maintenance and Updates
• Advance Hardware Replacement Coverage

Please Note: WGM49540701 is a 1-Year Gold Support renewal/upgrade for an eligible WatchGuard Firebox M495. The physical Firebox M495 appliance is not included. Gold Support is a support service and does not independently provide the security subscription services included with WatchGuard Basic Security Suite or Total Security Suite. Gold Support is already included as part of an active Total Security Suite subscription, so a separate Gold Support upgrade is generally intended for appliances operating with Standard Support or Basic Security Suite.

Renew or upgrade your compatible WatchGuard Firebox M495 with WGM49540701 to receive one year of enhanced 24x7 technical assistance, priority response, software maintenance and advance hardware replacement coverage.