WatchGuard Firebox M4800 3-year Gold Support Renewal/Upgrade
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Description
Description
WatchGuard Firebox M4800 3-year Gold Support Renewal/Upgrade
The WatchGuard Gold Support Renewal/Upgrade for Firebox M4800 (WGM48223) provides three years of enhanced support coverage for an eligible WatchGuard Firebox M4800. Gold Support includes 24x7 technical assistance with enhanced response times, software updates and new releases, web support, and advance hardware replacement with next-day response under applicable service conditions. This product is a support entitlement only and does not include the physical Firebox M4800 appliance or WatchGuard security subscription services.
What Is Included
- 3-Year WatchGuard Gold Support Renewal/Upgrade
- Coverage for an eligible WatchGuard Firebox M4800
- 24x7 Technical Support
- 24x7 Web Support
- Enhanced Technical Support Response Times
- Software Updates and Applicable New Releases
- Advance Hardware Replacement
- Next-Day Hardware Replacement Response under applicable service conditions
WatchGuard Gold Support
WatchGuard Gold Support is an enhanced support service for organisations requiring faster technical response and comprehensive maintenance coverage for their WatchGuard Firebox. WGM48223 provides three years of Gold Support coverage for the Firebox M4800 and can be used to renew or upgrade support coverage on an eligible appliance.
Key Features
- 3-Year Coverage: Provides three years of WatchGuard Gold Support for an eligible Firebox M4800.
- Renewal/Upgrade: Designed for renewal or upgrade of Gold Support coverage on an eligible Firebox M4800.
- 24x7 Technical Support: Provides round-the-clock telephone and web-based technical assistance.
- Critical Issue Response: Critical-severity telephone support provides live-call response.
- High-Severity Response: High-severity telephone support has a target response time of one hour.
- Software Maintenance: Includes access to applicable software updates and new release versions throughout the active term.
- Advance Hardware Replacement: Provides advance replacement coverage for qualifying Firebox M4800 hardware failures.
- Next-Day Replacement: Hardware replacement has a next-day response under applicable WatchGuard service and delivery conditions.
- Multi-Year Coverage: Three-year coverage reduces the need for annual support renewal.
Support Services
| Support Service | Details |
|---|---|
| Support Plan | WatchGuard Gold Support |
| Support Type | Renewal / Upgrade |
| Support Duration | 3 Years |
| Technical Support Availability | 24x7 |
| Telephone Support | Included |
| Web Support | Included - 24x7 |
| Software Updates / New Releases | Included |
| Advance Hardware Replacement | Included |
| Hardware Replacement Response | Next Day under applicable service conditions |
Technical Support Response Times
| Severity Level | Response Time |
|---|---|
| Critical | Live Call |
| High | 1 Hour |
| Medium / Low | 4 Hours |
| Web Support Availability | 24 Hours a Day, 7 Days a Week |
Technical Specifications
| Specification | Details |
|---|---|
| Brand | WatchGuard |
| Manufacturer | WatchGuard Technologies |
| Manufacturer Part Number / MPN | WGM48223 |
| Product Name | WatchGuard Gold Support Renewal/Upgrade 3-Year for Firebox M4800 |
| Product Type | Extended Service Agreement / Support Renewal & Upgrade |
| Support Level | WatchGuard Gold Support |
| Service Quantity | 1 |
| Service Duration | 3 Years |
| Compatible Appliance | WatchGuard Firebox M4800 |
| Technical Support | 24x7 |
| Telephone Support | Included |
| Web Support | Included |
| Software Updates / New Releases | Included |
| Advance Hardware Replacement | Included |
| Hardware Replacement Response | Next Day |
| Security Subscription Services | Not Included |
| Firebox Appliance Included | No |
| Delivery Type | Electronic Licence / Service Entitlement |
| Country of Origin | USA |
| GTIN / EAN | 0654522591494 |
| UPC | 654522591494 |
What's Included:
- 1 × WatchGuard Gold Support Renewal/Upgrade Entitlement for Firebox M4800 (WGM48223)
- 3-Year Gold Support Coverage
- 24x7 Telephone and Web Technical Support
- Enhanced Technical Support Response Times
- Software Updates and Applicable New Releases
- Advance Hardware Replacement Coverage
Please Note: WGM48223 is a 3-Year WatchGuard Gold Support Renewal/Upgrade for an eligible Firebox M4800. The physical Firebox M4800 appliance is not included. Gold Support is already included with WatchGuard Total Security Suite, so this standalone entitlement is primarily applicable when renewing Gold Support or upgrading an eligible M4800 with another support level.
The WatchGuard Gold Support Renewal/Upgrade for Firebox M4800 provides three years of enhanced technical support, software maintenance and advance hardware replacement coverage for organisations requiring a higher support level for their Firebox M4800 deployment.
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