WatchGuard Firebox M4800 1-year Standard Support Renewal

WatchGuard Firebox M4800 1-year Standard Support Renewal

The WatchGuard Standard Support Renewal for Firebox M4800 (WGM48201) provides one year of support coverage for an eligible WatchGuard Firebox M4800. The service includes 24x7 technical support, software updates and patches, applicable new software releases, and advance hardware replacement with next-day response under applicable service conditions. This product is a support entitlement only and does not include the physical Firebox M4800 appliance or WatchGuard security subscription services.

What Is Included

• 1-Year WatchGuard Standard Support Renewal
• Coverage for an eligible WatchGuard Firebox M4800
• 24x7 Technical Support
• Telephone Support
• Web Support
• Software Updates and Patches
• Applicable New Software Releases
• Advance Hardware Replacement
• Next-Day Hardware Replacement Response under applicable service conditions

WatchGuard Standard Support

WatchGuard Standard Support provides ongoing technical assistance and maintenance coverage for the Firebox M4800. WGM48201 provides one year of coverage and can be used to renew an existing Standard Support subscription or add Standard Support coverage to an eligible Firebox M4800 appliance.

Key Features

• 1-Year Coverage: Provides one year of WatchGuard Standard Support for the Firebox M4800.
• 24x7 Technical Support: Provides round-the-clock access to WatchGuard technical assistance.
• Unlimited Incidents: Support coverage provides access to technical assistance with an unlimited number of incidents during the active term.
• Telephone Support: Includes telephone-based technical assistance.
• Web Support: Includes 24x7 web-based technical support.
• Software Maintenance: Provides access to applicable software updates and patches during the support period.
• New Software Releases: Includes access to applicable new feature releases while coverage remains active.
• Advance Hardware Replacement: Provides replacement coverage for qualifying Firebox M4800 hardware failures.
• Next-Day Replacement Response: Advance hardware replacement is specified with next-day response under applicable service and delivery conditions.

Support Services

Technical Support Response Times

Technical Specifications

What's Included:

• 1 × WatchGuard Standard Support Renewal Entitlement for Firebox M4800 (WGM48201)
• 1-Year Standard Support Coverage
• 24x7 Technical Support
• Software Updates and Patches
• Applicable New Software Releases
• Advance Hardware Replacement Coverage

Please Note: WGM48201 is a 1-Year WatchGuard Standard Support Renewal for an eligible Firebox M4800. The physical Firebox M4800 appliance is not included. Security subscription services associated with WatchGuard Basic Security Suite or Total Security Suite, including Gateway AntiVirus, IPS, WebBlocker, APT Blocker and DNSWatch, are not included with this support-only entitlement.

The WatchGuard Standard Support Renewal for Firebox M4800 provides one year of 24x7 technical assistance, software maintenance and advance hardware replacement coverage to help maintain an eligible Firebox M4800 deployment.