WatchGuard Firebox M4800 1-year Gold Support Renewal/Upgrade

WatchGuard Firebox M4800 1-year Gold Support Renewal/Upgrade

The WatchGuard Gold Support Renewal/Upgrade for Firebox M4800 (WGM48221) provides one year of enhanced support coverage for an eligible WatchGuard Firebox M4800. Gold Support provides 24x7 technical assistance with enhanced response times, software updates and patches, and advance hardware replacement with next-day shipping under applicable service conditions. This product is a support entitlement only and does not include the physical Firebox M4800 appliance or WatchGuard security subscription services.

What Is Included

• 1-Year WatchGuard Gold Support Renewal/Upgrade
• Coverage for an eligible WatchGuard Firebox M4800
• 24x7 Technical Support
• Enhanced Support Response Times
• Software Updates and Patches
• Applicable Software Releases
• Advance Hardware Replacement
• Next-Day Hardware Replacement Shipping under applicable service conditions

WatchGuard Gold Support

WatchGuard Gold Support is an enhanced support service designed for organisations that require faster response and comprehensive maintenance coverage for their WatchGuard Firebox. WGM48221 provides one year of Gold Support for the Firebox M4800 and can be used either to renew existing Gold Support coverage or to upgrade an eligible M4800 to Gold Support.

Key Features

• 1-Year Coverage: Provides one year of WatchGuard Gold Support for an eligible Firebox M4800.
• Renewal or Upgrade: Can renew an existing M4800 Gold Support subscription or add Gold Support to an eligible existing M4800.
• 24x7 Technical Support: Provides round-the-clock access to WatchGuard technical assistance.
• Enhanced Response Times: Gold Support provides shorter support response times than Standard Support.
• Software Maintenance: Includes access to applicable software updates and patches during the active support period.
• Advance Hardware Replacement: Provides advance replacement coverage for qualifying Firebox M4800 hardware failures.
• Next-Day Shipping: Replacement hardware is shipped on a next-day basis under applicable WatchGuard service and delivery conditions.

Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Entitlement for Firebox M4800 (WGM48221)
• 1-Year Gold Support Coverage
• 24x7 Technical Support
• Enhanced Support Response Times
• Software Updates and Patches
• Advance Hardware Replacement Coverage

Please Note: WGM48221 is a 1-Year WatchGuard Gold Support Renewal/Upgrade for an eligible Firebox M4800. The physical Firebox M4800 appliance is not included. Gold Support is already included with WatchGuard Total Security Suite, so this standalone Gold Support entitlement is primarily applicable to eligible M4800 appliances requiring a Gold Support renewal or an upgrade from another support level.

The WatchGuard Gold Support Renewal/Upgrade for Firebox M4800 provides one year of enhanced technical support, software maintenance and advance hardware replacement coverage for organisations requiring a higher level of support for their Firebox M4800 deployment.