WatchGuard Firebox M395 4-year Standard Support Renewal

WatchGuard Firebox M395 4-year Standard Support Renewal

The WatchGuard WGM39540104 Standard Support Renewal provides 4 years of continued technical support and maintenance coverage for an eligible WatchGuard Firebox M395. Designed for organisations renewing their existing Standard Support entitlement, the service provides 24x7 access to WatchGuard technical assistance, unlimited eligible support cases, software updates and patches, new feature releases and advance hardware replacement. This is a support renewal only and does not include the Firebox M395 hardware appliance or the subscription security services supplied with WatchGuard Basic Security Suite or Total Security Suite.

What Is Included

The WatchGuard WGM39540104 provides a 4-Year Standard Support Renewal for the WatchGuard Firebox M395, extending essential technical support, software maintenance and hardware replacement coverage for an eligible appliance.

• 4-Year WatchGuard Standard Support Renewal
• Designed for WatchGuard Firebox M395
• 24x7 WatchGuard technical support
• Unlimited eligible support cases
• Phone-based support
• Web-based support
• Software updates and patches
• Applicable new feature releases
• Broadcast updates and alerts
• Advance hardware replacement
• Product documentation and technical training materials
• Renewal of existing eligible Standard Support coverage

WatchGuard Standard Support

WatchGuard Standard Support provides essential technical assistance, software maintenance and hardware warranty services for supported WatchGuard Firebox appliances. WGM39540104 extends eligible Standard Support coverage on a Firebox M395 for an additional four-year period.

• 24x7 Technical Support: Provides around-the-clock access to trained WatchGuard technical support professionals.
• Unlimited Support Cases: Provides unlimited eligible technical support cases throughout the active support period.
• Phone & Web Support: Provides access to WatchGuard technical assistance through phone and web-based support channels.
• Targeted Response Times: Standard Support provides severity-based response targets for technical support cases.
• Software Updates & Patches: Provides continued access to applicable WatchGuard operating system updates, patches and service enhancements.
• New Feature Releases: Provides access to applicable new feature releases during the active support term.
• Advance Hardware Replacement: Provides replacement coverage for eligible Firebox M395 hardware failures according to applicable WatchGuard support conditions.
• Four-Year Coverage: Extends eligible Standard Support coverage for four years, reducing the need for annual renewals.

Standard Support Response Targets

Key Features

• 4-Year Renewal: Provides four years of renewed WatchGuard Standard Support coverage.
• Firebox M395 Compatibility: Specifically intended for the WatchGuard Firebox M395 network security appliance.
• 24x7 Technical Assistance: Provides access to WatchGuard technical support around the clock.
• Unlimited Support Cases: No annual limit on eligible technical support cases during the active support term.
• Severity-Based Response: Provides targeted response times based on the severity of the support case.
• Phone & Web Support: Provides multiple channels for obtaining technical assistance.
• Software Maintenance: Maintains access to applicable WatchGuard software updates and patches.
• New Feature Releases: Provides access to applicable WatchGuard feature releases during the active service period.
• Advance Hardware Replacement: Provides replacement coverage for eligible Firebox M395 hardware failures.
• Long-Term Coverage: Four-year coverage reduces the administrative burden associated with annual support renewals.
• Support-Only Product: The Firebox M395 hardware appliance is not included.
• No Security Suite Included: Basic Security Suite and Total Security Suite subscription security services are not included.

Standard Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Standard Support Renewal for Firebox M395
• 4-Year Standard Support Coverage

Please Note: WGM39540104 is a 4-Year Standard Support renewal only for an existing eligible WatchGuard Firebox M395. The Firebox M395 hardware appliance itself is not included. Standard Support does not independently provide the subscription security services contained in WatchGuard Basic Security Suite or Total Security Suite.

Renew your compatible WatchGuard Firebox M395 with WGM39540104 to maintain four years of essential WatchGuard support coverage, including 24x7 technical assistance, unlimited eligible support cases, software updates and patches, new feature releases and advance hardware replacement.