WatchGuard Firebox M395 3-year Standard Support Renewal

The WatchGuard WGM39540103 Standard Support Renewal provides 3 years of continued technical support and maintenance coverage for an eligible WatchGuard Firebox M395. Designed for organisations renewing their existing Standard Support entitlement, the service provides 24x7 access to WatchGuard technical support, applicable software updates and patches, and advance hardware replacement coverage. This is a support renewal only and does not include the Firebox M395 hardware appliance or the subscription security services supplied with WatchGuard Basic Security Suite or Total Security Suite.

What Is Included

The WatchGuard WGM39540103 provides a 3-Year Standard Support Renewal for the WatchGuard Firebox M395, extending essential technical support, software maintenance and hardware replacement coverage for an eligible appliance.

• 3-Year WatchGuard Standard Support Renewal
• Designed for WatchGuard Firebox M395
• 24x7 WatchGuard technical support
• Unlimited eligible support incidents
• Phone support
• Software updates
• Software patches
• Software maintenance
• Advance hardware replacement
• Next-business-day hardware replacement response under applicable service conditions
• Renewal of existing eligible Standard Support coverage

WatchGuard Standard Support

WatchGuard Standard Support provides the essential technical assistance and maintenance services required to keep an eligible Firebox deployment supported. WGM39540103 extends these services for an additional three-year period on a compatible WatchGuard Firebox M395.

• 24x7 Technical Support: Provides around-the-clock access to WatchGuard technical support for eligible support incidents.
• Unlimited Support Incidents: Provides unlimited eligible technical support incidents throughout the active support period.
• Phone Support: Provides access to WatchGuard technical assistance by phone.
• Software Updates: Maintains access to applicable WatchGuard software updates during the active support period.
• Software Patches: Provides applicable maintenance patches and software fixes.
• Software Maintenance: Helps keep the supported Firebox M395 current with applicable WatchGuard software maintenance releases.
• Advance Hardware Replacement: Provides replacement coverage for eligible Firebox M395 hardware failures according to applicable WatchGuard service conditions.
• Next-Business-Day Response: Current service listings specify next-business-day response for eligible advance hardware replacement.

Key Features

• 3-Year Renewal: Provides three years of renewed WatchGuard Standard Support coverage.
• Firebox M395 Compatibility: Specifically intended for the WatchGuard Firebox M395 network security appliance.
• 24x7 Support: Provides access to technical support 24 hours a day, 7 days a week.
• Unlimited Eligible Incidents: Supports unlimited eligible technical support incidents throughout the service term.
• Software Maintenance: Maintains access to applicable WatchGuard software maintenance.
• Software Updates & Patches: Provides applicable updates, patches and maintenance releases.
• Hardware Protection: Includes advance hardware replacement coverage for eligible hardware failures.
• Next-Business-Day Replacement: Eligible advance hardware replacement carries a next-business-day response under applicable service conditions.
• Long-Term Coverage: Three-year coverage reduces the need for annual Standard Support renewals.
• Support-Only Product: The Firebox M395 hardware appliance is not included.
• No Security Suite Included: Basic Security Suite and Total Security Suite security services are not included with Standard Support.

Standard Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Standard Support Renewal for Firebox M395
• 3-Year Standard Support Coverage

Please Note: WGM39540103 is a 3-Year Standard Support renewal only for an existing eligible WatchGuard Firebox M395. The Firebox M395 hardware appliance itself is not included. Standard Support does not provide subscription security services such as Intrusion Prevention Service, Gateway AntiVirus, WebBlocker, Application Control, APT Blocker or DNSWatch; these require the appropriate WatchGuard security-suite subscription.

Renew your compatible WatchGuard Firebox M395 with WGM39540103 to maintain three years of essential WatchGuard support coverage, including 24x7 technical assistance, unlimited eligible support incidents, software maintenance and advance hardware replacement protection.