WatchGuard Firebox M395 3-year Gold Support Renewal/Upgrade

WatchGuard Firebox M395 3-year Gold Support Renewal/Upgrade

The WatchGuard WGM39540703 Gold Support Renewal/Upgrade provides 3 years of enhanced technical support and hardware replacement coverage for an eligible WatchGuard Firebox M395. Designed for organisations renewing existing Gold Support or upgrading eligible Firebox M395 support coverage, Gold Support provides 24x7 technical assistance, software maintenance and advance hardware replacement services. This is a support renewal/upgrade entitlement only and does not include the Firebox M395 hardware appliance or WatchGuard security subscription services.

What Is Included

The WatchGuard WGM39540703 provides a 3-Year Gold Support Renewal/Upgrade for the WatchGuard Firebox M395.

• 3-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox M395
• 24x7 Technical Support
• Telephone Support
• Web-Based Support
• Software Updates and Patches
• New Software Releases
• Advance Hardware Replacement
• Next-Business-Day Hardware Replacement Response under applicable service conditions
• Enhanced Support Response Targets

WatchGuard Gold Support

WatchGuard Gold Support provides an enhanced level of technical assistance for organisations requiring priority support for their Firebox M395. Gold Support combines round-the-clock access to WatchGuard technical assistance with software maintenance, new software releases and advance hardware replacement coverage.

• 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, seven days a week.
• Telephone Support: Provides access to WatchGuard support engineers by telephone for eligible technical issues.
• Web Support: Technical support cases can also be submitted and managed through WatchGuard's web-based support services.
• Priority Response: Gold Support provides enhanced response targets compared with Standard Support.
• Software Maintenance: Provides access to applicable software updates, patches and maintenance releases during the active support period.
• New Releases: Includes access to eligible new software releases while support coverage remains active.
• Advance Hardware Replacement: Provides advance replacement service for eligible defective covered hardware.
• Next-Business-Day Response: Hardware replacement is offered with next-business-day response under applicable service and delivery conditions.

Key Features

• 3-Year Coverage: Provides three years of WatchGuard Gold Support for an eligible Firebox M395.
• Renewal/Upgrade: Suitable for renewing existing Gold Support or upgrading eligible Firebox M395 support coverage.
• Firebox M395 Compatibility: Specifically intended for the WatchGuard Firebox M395 network security appliance.
• 24x7 Availability: Technical support is available around the clock throughout the active service term.
• Priority Technical Assistance: Gold Support provides enhanced support response targets compared with Standard Support.
• Software Updates: Maintains access to applicable WatchGuard software updates and patches.
• New Software Releases: Provides access to eligible new releases during the support period.
• Advance Hardware Replacement: Includes replacement coverage for eligible defective Firebox M395 hardware.
• Next-Business-Day Service: Replacement hardware is provided with next-business-day response under applicable service conditions.
• Multi-Year Coverage: Three-year service coverage reduces the need for annual support renewals.
• Electronic Service Entitlement: Supplied as a support/service entitlement rather than a physical product.

Gold Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Entitlement for Firebox M395
• 3-Year Gold Support Coverage
• 24x7 Technical Support
• Software Maintenance and Updates
• Advance Hardware Replacement Coverage

Please Note: WGM39540703 is a 3-Year Gold Support renewal/upgrade for an eligible WatchGuard Firebox M395. The physical Firebox M395 appliance is not included. Gold Support is a support service and does not independently include the security services supplied with WatchGuard Basic Security Suite or Total Security Suite.

Renew or upgrade your compatible WatchGuard Firebox M395 with WGM39540703 to maintain three years of enhanced WatchGuard Gold Support, including 24x7 technical assistance, software maintenance and advance hardware replacement coverage.