WatchGuard Firebox M395 1-year Gold Support Renewal/Upgrade

WatchGuard Firebox M395 1-year Gold Support Renewal/Upgrade

The WatchGuard WGM39540701 Gold Support Renewal/Upgrade provides 1 year of enhanced technical support and hardware replacement coverage for an eligible WatchGuard Firebox M395. Designed for organisations renewing existing Gold Support or upgrading eligible Firebox M395 support coverage, Gold Support provides 24x7 technical assistance, software updates and new releases, and advance hardware replacement with enhanced response targets. This is a support renewal/upgrade entitlement only and does not include the Firebox M395 hardware appliance or WatchGuard security subscription services.

What Is Included

The WatchGuard WGM39540701 provides a 1-Year Gold Support Renewal/Upgrade for the WatchGuard Firebox M395.

• 1-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox M395
• 24x7 Technical Support
• Telephone Support
• Web-Based Support
• Software Updates and Patches
• New Software Release Updates
• Advance Hardware Replacement
• Enhanced Support Response Targets

WatchGuard Gold Support

WatchGuard Gold Support provides an enhanced level of technical assistance for organisations that require faster response targets than Standard Support. Coverage includes round-the-clock access to WatchGuard technical support, software maintenance and advance hardware replacement for the covered Firebox M395.

• 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, seven days a week.
• Critical Issue Response: Critical-severity telephone support is handled with a live-call response target.
• High-Severity Response: High-severity telephone support has a targeted response time of 1 hour.
• Medium/Low-Severity Response: Medium and low-severity telephone support has a targeted response time of 4 hours.
• Web Support: Web-based technical support is available 24x7 throughout the active support term.
• Software Maintenance: Provides access to applicable software updates, patches and maintenance releases.
• New Releases: Includes access to eligible new software releases during the active support period.
• Advance Hardware Replacement: Provides replacement service for eligible defective covered hardware, with next-business-day response under applicable service conditions.

Key Features

• 1-Year Coverage: Provides one year of WatchGuard Gold Support for an eligible Firebox M395.
• Renewal/Upgrade: Suitable for renewing existing Gold Support or upgrading eligible support coverage.
• Firebox M395 Compatibility: Specifically intended for the WatchGuard Firebox M395.
• 24x7 Availability: Technical assistance is available around the clock.
• Priority Response: Gold Support provides faster targeted response times than WatchGuard Standard Support.
• Live Critical Response: Critical telephone cases receive a live-call response target.
• 1-Hour High-Priority Response: High-severity telephone cases have a targeted 1-hour response time.
• 4-Hour Medium/Low Response: Medium and low-severity telephone cases have a targeted 4-hour response time.
• Software Updates: Maintains access to applicable WatchGuard software updates and patches.
• New Releases: Provides access to eligible new software releases during the support period.
• Hardware Replacement: Includes advance replacement coverage for eligible defective Firebox M395 hardware.
• Electronic Service Entitlement: Support coverage is supplied as a service entitlement rather than physical hardware.

Gold Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade Entitlement for Firebox M395
• 1-Year Gold Support Coverage
• 24x7 Technical Support
• Software Maintenance and Updates
• Advance Hardware Replacement Coverage

Please Note: WGM39540701 is a 1-Year Gold Support renewal/upgrade for an eligible WatchGuard Firebox M395. The Firebox M395 hardware appliance is not included. This product provides support coverage and does not independently include Basic Security Suite or Total Security Suite security services.

Renew or upgrade your compatible WatchGuard Firebox M395 with WGM39540701 to maintain one year of enhanced Gold Support, including 24x7 technical assistance, priority response targets, software updates and advance hardware replacement coverage.