WatchGuard Firebox M295 3-year Standard Support Renewal

WatchGuard Firebox M295 3-year Standard Support Renewal

The WatchGuard WGM29540103 Standard Support Renewal provides 3 years of continued support and maintenance coverage for an existing WatchGuard Firebox M295. Designed for organisations that already operate an eligible Firebox M295, this renewal maintains access to WatchGuard 24x7 technical assistance, software updates and patches, new software releases and advance hardware replacement services. This product is a support renewal only and does not include the Firebox M295 appliance or the additional security services available with WatchGuard Basic Security Suite or Total Security Suite.

What Is Included

The WatchGuard WGM29540103 provides a 3-Year Standard Support Renewal for a compatible Firebox M295, maintaining essential technical support, software maintenance and hardware replacement coverage.

• 3-Year WatchGuard Standard Support Renewal
• Designed for WatchGuard Firebox M295
• 24x7 WatchGuard technical support
• Unlimited eligible support incidents
• Web-based technical support
• Phone-based technical support
• Software updates and patches
• Access to applicable new software releases
• Advance hardware replacement
• Next-business-day replacement response under applicable service conditions

WatchGuard Standard Support

WatchGuard Standard Support provides essential technical assistance, software maintenance and hardware replacement services to help keep an existing Firebox M295 deployment supported and operational.

• 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, 7 days a week throughout the active support term.
• Unlimited Support Incidents: Provides unlimited eligible support incidents during the active support period.
• Web Support: Provides access to WatchGuard technical support through supported online channels.
• Phone Support: Provides telephone-based technical assistance with response targets based on issue severity.
• Software Updates: Maintains access to applicable supported software updates and current Fireware releases.
• Software Patches: Provides applicable maintenance patches, fixes and updates throughout the active support term.
• New Software Releases: Provides access to applicable new software releases during the subscription period.
• Advance Hardware Replacement: Provides replacement service for eligible hardware failures according to applicable WatchGuard support conditions.
• Three-Year Coverage: Extends Standard Support coverage for three years, reducing the need for annual renewal.

Support Response Targets

Key Features

• 3-Year Renewal: Extends WatchGuard Standard Support coverage for an eligible Firebox M295 for three years.
• Firebox M295 Compatibility: Specifically intended for the WatchGuard Firebox M295 network security appliance.
• 24x7 Support: Provides around-the-clock access to WatchGuard technical assistance.
• Unlimited Incidents: Supports unlimited eligible technical support incidents throughout the active support period.
• Web & Phone Support: Provides multiple channels for obtaining technical assistance.
• Severity-Based Response: Provides targeted response times based on the severity of the support issue.
• Software Maintenance: Maintains access to applicable software updates, patches and supported software releases.
• Advance Hardware Replacement: Provides replacement service for eligible Firebox M295 hardware failures.
• Next-Business-Day Replacement: Replacement hardware service carries a next-business-day response under applicable service conditions.
• Long-Term Coverage: Three-year duration reduces the administrative burden associated with annual support renewals.
• Renewal Product: Designed for an existing eligible Firebox M295 and does not include new firewall hardware.

Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Standard Support Renewal for Firebox M295
• 3-Year Standard Support Coverage

Please Note: WGM29540103 is a 3-Year Standard Support renewal only for an existing eligible WatchGuard Firebox M295. The Firebox M295 appliance itself is not included. Standard Support does not include the additional security services provided by WatchGuard Basic Security Suite or Total Security Suite.

Renew your compatible WatchGuard Firebox M295 with the WGM29540103 3-Year Standard Support Renewal to maintain long-term 24x7 technical assistance, software updates and patches, new software releases and advance hardware replacement coverage.