WatchGuard Firebox M295 3-year Gold Support Renewal/Upgrade

WatchGuard Firebox M295 3-year Gold Support Renewal/Upgrade

The WatchGuard WGM29540703 Gold Support Renewal/Upgrade provides 3 years of enhanced technical support and maintenance coverage for an existing WatchGuard Firebox M295. Designed for organisations that require an enhanced support service level for business-critical firewall deployments, Gold Support provides 24x7 technical assistance, software updates and patches, access to applicable new software releases and advance hardware replacement. This product can be used to renew eligible Gold Support coverage or upgrade an eligible Firebox M295 to Gold Support. It is a support service only and does not include the Firebox M295 hardware appliance or a WatchGuard security-suite subscription.

What Is Included

The WatchGuard WGM29540703 provides a 3-Year Gold Support Renewal/Upgrade for the WatchGuard Firebox M295, delivering enhanced technical support and hardware replacement coverage for an extended three-year period.

• 3-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox M295
• 24x7 WatchGuard technical support
• Enhanced Gold Support service level
• Phone-based technical support
• Web-based technical support
• Software updates and patches
• Access to applicable new software releases
• Advance hardware replacement
• Next-business-day hardware replacement response under applicable service conditions
• Renewal of eligible Gold Support coverage
• Upgrade of an eligible Firebox M295 to Gold Support

WatchGuard Gold Support

WatchGuard Gold Support is an enhanced support option designed for organisations that require faster technical-support response targets for important network-security infrastructure. It provides 24x7 access to WatchGuard support together with software maintenance and advance hardware replacement coverage.

• 24x7 Technical Support: Provides access to WatchGuard technical assistance 24 hours a day, 7 days a week throughout the active support term.
• Critical Severity Response: Critical support issues carry a live-call response target.
• High Severity Response: High-severity support issues carry a 1-hour response target.
• Medium / Low Severity Response: Medium- and low-severity issues carry a 4-hour response target.
• Phone Support: Provides telephone-based technical assistance throughout the three-year service period.
• Web Support: Provides 24x7 access to applicable web-based technical support.
• Software Updates: Maintains access to applicable WatchGuard software updates and supported releases.
• Software Patches: Provides applicable maintenance patches and software fixes during the active support period.
• New Software Releases: Provides access to applicable new software releases throughout the three-year term.
• Advance Hardware Replacement: Provides replacement coverage for eligible Firebox M295 hardware failures under applicable WatchGuard service conditions.
• Three-Year Coverage: Provides long-term Gold Support coverage without requiring annual renewal.

Support Response Targets

Key Features

• 3-Year Coverage: Provides three years of WatchGuard Gold Support for an eligible Firebox M295.
• Renewal/Upgrade: Designed to renew eligible Gold Support coverage or upgrade an eligible Firebox M295 support entitlement.
• Firebox M295 Compatibility: Specifically intended for the WatchGuard Firebox M295 network security appliance.
• 24x7 Technical Assistance: Provides around-the-clock access to WatchGuard technical support.
• Enhanced Response Targets: Gold Support provides severity-based technical-support response targets.
• Live Critical Response: Critical issues receive a live-call response target.
• 1-Hour High-Severity Response: High-severity support cases carry a 1-hour response target.
• Phone & Web Support: Provides multiple channels for obtaining WatchGuard technical assistance.
• Software Maintenance: Maintains access to applicable software updates, patches and new software releases.
• Advance Hardware Replacement: Provides replacement service for eligible Firebox M295 hardware failures.
• Next-Business-Day Replacement: Advance hardware replacement carries a next-business-day response under applicable service conditions.
• Long-Term Support: Three-year coverage reduces the need for annual support renewals.
• Support-Only Product: No physical Firebox M295 appliance is supplied with WGM29540703.

Gold Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade for Firebox M295
• 3-Year Gold Support Coverage

Please Note: WGM29540703 is a 3-Year Gold Support renewal/upgrade only for an existing eligible WatchGuard Firebox M295. The Firebox M295 hardware appliance itself is not included. Gold Support is a support service and does not independently provide the security services contained in WatchGuard Basic Security Suite or Total Security Suite. Gold Support is already included with Total Security Suite, so a separate Gold Support upgrade is primarily applicable to eligible appliances with Standard Support or Basic Security Suite.

Renew or upgrade your compatible WatchGuard Firebox M295 with WGM29540703 to maintain three years of enhanced WatchGuard Gold Support, including 24x7 technical assistance, faster severity-based response targets, software maintenance and advance hardware replacement coverage.