WatchGuard Firebox M295 1-year Gold Support Renewal/Upgrade

WatchGuard Firebox M295 1-year Gold Support Renewal/Upgrade

The WatchGuard WGM29540701 Gold Support Renewal/Upgrade provides 1 year of enhanced technical support and maintenance coverage for an existing WatchGuard Firebox M295. Designed for organisations requiring a higher support level than WatchGuard Standard Support, Gold Support provides 24x7 technical assistance, software updates and patches, and advance hardware replacement coverage. This product can be used to renew eligible Gold Support coverage or upgrade an eligible Firebox M295 to Gold Support. It is a support subscription only and does not include the Firebox M295 hardware appliance or a WatchGuard security-suite subscription.

What Is Included

The WatchGuard WGM29540701 provides a 1-Year Gold Support Renewal/Upgrade for the WatchGuard Firebox M295, delivering enhanced support coverage for business-critical firewall deployments.

• 1-Year WatchGuard Gold Support Renewal/Upgrade
• Designed for WatchGuard Firebox M295
• 24x7 WatchGuard technical support
• Enhanced support service level
• Phone support
• Software updates
• Software patches
• Software maintenance
• Advance hardware replacement
• Renewal of eligible Gold Support coverage
• Upgrade from an eligible support level to Gold Support

WatchGuard Gold Support

WatchGuard Gold Support is an enhanced support option intended for organisations that require faster access to technical assistance for business-critical WatchGuard deployments. It can be added to eligible Firebox M295 appliances operating with Standard Support or Basic Security Suite. Gold Support is already included with Total Security Suite, so a separate Gold Support upgrade is generally not required when an active Total Security Suite subscription is present.

• 24x7 Technical Support: Provides around-the-clock access to WatchGuard technical support throughout the active subscription period.
• Enhanced Support Level: Upgrades the appliance from the standard support service level to WatchGuard Gold Support.
• Software Updates: Provides access to applicable WatchGuard software updates during the active support period.
• Software Patches: Provides applicable maintenance patches and software fixes.
• Advance Hardware Replacement: Provides replacement coverage for eligible Firebox M295 hardware failures according to applicable WatchGuard service conditions.
• Renewal/Upgrade: Can be used to renew eligible Gold Support coverage or upgrade an eligible Firebox M295 to Gold Support.

Key Features

• 1-Year Coverage: Provides one year of WatchGuard Gold Support coverage for an eligible Firebox M295.
• Renewal/Upgrade Licence: Designed for renewing existing eligible Gold Support or upgrading an eligible support entitlement.
• Firebox M295 Compatibility: Specifically intended for the WatchGuard Firebox M295 network security appliance.
• 24x7 Technical Assistance: Provides access to WatchGuard support around the clock.
• Enhanced SLA: Gold Support provides an enhanced support service level compared with Standard Support.
• Software Maintenance: Maintains access to applicable software updates and patches during the active support period.
• Hardware Protection: Includes advance hardware replacement for eligible hardware failures under applicable service conditions.
• Next-Business-Day Replacement: Current service listings specify next-business-day response for eligible advance hardware replacement.
• Support-Only Product: WGM29540701 does not include the Firebox M295 hardware appliance.
• No Security Suite Included: Gold Support does not itself provide the security services contained in Basic Security Suite or Total Security Suite.

Gold Support Services

Technical Specifications

What's Included:

• 1 × WatchGuard Gold Support Renewal/Upgrade for Firebox M295
• 1-Year Gold Support Coverage

Please Note: WGM29540701 is a 1-Year Gold Support renewal/upgrade only for an existing eligible WatchGuard Firebox M295. The Firebox M295 appliance itself is not included. Gold Support is a support service and does not independently add the security services supplied by Basic Security Suite or Total Security Suite. Gold Support is already included with Total Security Suite, so this upgrade is primarily applicable to eligible appliances with Standard Support or Basic Security Suite.

Upgrade or renew your compatible WatchGuard Firebox M295 with WGM29540701 to maintain 1 year of enhanced WatchGuard Gold Support, including 24x7 technical assistance, software maintenance and advance hardware replacement coverage for your business-critical firewall deployment.