Lenovo 5-Year Premier Support 24x7 4-Hour Response for ThinkSystem SR665 V3 5WS7C00827
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Description
Description
Lenovo 5-Year Premier Support 24x7 4-Hour Response for ThinkSystem SR665 V3 5WS7C00827
Support your server operations with Lenovo 5-Year Premier Support for ThinkSystem SR665 V3. This service agreement combines round-the-clock technical assistance, covered parts and labour, and a four-hour on-site response service level to help your IT team address hardware issues.
Key Features
- Five-year service term: Provides Premier Support coverage for the eligible system over its registered five-year entitlement period.
- 24x7 technical support: Access assistance at any time, including outside normal business hours.
- Four-hour on-site response: Provides on-site attendance after problem determination, subject to Lenovo's service terms and location eligibility.
- Parts and labour: Includes eligible replacement parts and service labour for covered hardware faults.
- Premier case management: Access experienced Lenovo support engineers with coordinated case handling through resolution.
Technical Assistance and On-Site Support
Premier Support provides technical troubleshooting and case management, with on-site assistance when required for covered issues. Telephone support gives your IT team access to Lenovo expertise throughout the service term.
Response time is not repair time: The four-hour service level applies to on-site response after problem determination. It does not guarantee that the server will be repaired or fully operational within four hours.
Service Term and Registration
The five-year warranty upgrade is tied to the system's original warranty start date, rather than automatically adding five years after existing coverage expires. Complete the required Lenovo service registration and verify the resulting coverage dates.
Compatibility
Designed for eligible Lenovo ThinkSystem SR665 V3 servers. Confirm the machine type, serial number, existing warranty status and availability of four-hour on-site service at the installation location before ordering.
What's in the Box
- 1 x Lenovo 5-Year Premier Support 24x7 with 4-Hour Response service entitlement for an eligible ThinkSystem SR665 V3 server.
This is a service product; no physical server or storage hardware is supplied. Keep Your Drive and 6-Hour Committed Service Repair are separate add-ons.
Technical Specifications
| Specification | Details |
|---|---|
| Brand | Lenovo |
| Manufacturer Part Number | 5WS7C00827 |
| Service Name | Premier Support 24x7 with 4-Hour Response |
| Product Type | Extended hardware support service agreement |
| Compatible System | Lenovo ThinkSystem SR665 V3 |
| Service Duration | 5 years, subject to registered coverage dates |
| Service Availability | 24 hours a day, 7 days a week |
| Service Location | On-site at eligible locations |
| On-Site Response | 4 hours after problem determination, subject to applicable service terms |
| Hardware Service Coverage | Parts and labour for covered faults |
| Technical Assistance | Premier telephone support and case management |
| Registration | Required; entitlement must be associated with the eligible system |
Support your ThinkSystem SR665 V3 with Lenovo 5-Year Premier Support from FirstShop.
Payment & Security
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