Huawei 1-year Hi-Care Basic Warranty 88134UFA-2MU

Huawei 1-year Hi-Care Basic Warranty 88134UFA-2MU

Huawei Hi-Care services provide maintenance services for customers. Huawei Hi-Care provides industry-leading Technical Support Centers (TAC), global service organizations, hourly spare parts supply capabilities, standard Issue to Resolution (ITR) processes, and advanced IT tools to respond to customer service requests in a timely and efficiently manner, and helps customers to maintain more efficient and stable ICT networks and achieve business success.

Huawei is committed to providing customers with more professional and intelligent maintenance services. Huawei Hi-Care services go beyond traditional phone or email support as customers can seek help from multiple channels such as the intelligent Q&A chatbot (aka “WeiKnow”) and the technical support community. In addition, customers can use the intelligent maintenance center ServiceCare to manage inventory and service requests, and quickly obtain product technical information and service reports.

Features:

• 9x5 coverage window, service is available 9 hours a day , 5 days a week, excluding local official holidays.
• Replacement parts will Ship out from Huawei the Next Business Day (NBD-S)
• Technical Assistance Center (TAC) Support: 24x7
• Online Self-help Support: Yes
• Rights to Software Updates: Yes
• Advance Hardware Replacement: 9x5xNBD-S
• Onsite Hardware Replacement: Not included
• Intelligent Maintenance Center: Yes
• Alerts Call Home: Not included