HP 3-year Active Care NBD Response Onsite Notebook Hardware Support Warranty U17XRE

HP 3-year Active Care NBD Response Onsite Notebook Hardware Support Warranty U17XRE

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.1,2 With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Fast response times

Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

High device uptime

Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions

Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

• HP TechPulse predictive and proactive alerts and notifications
• Hardware health monitoring, provides updated fast health checks on devices in your fleet
• Hardware device information – including BIOS and firmware updates
• Auto-ticketing – for hard disk drives & batteries needing replacement
• Remote problem diagnosis and support
• Next business day onsite hardware support [1]
• Replacement parts and materials
• Firmware updates for selected products

Specifications

Support type: Active Care

Duration: 3 years

Response time: Next business day response

Coverage window: Standard workdays - 9 hours

Place of service: Remote and Onsite

Service method: Onsite and Predictive Support

Warranty coverage: In warranty