Midrand Gauteng

Applications Closes: 17 February 2023
Start Date: 1 March 2023

We are seeking a highly organized and self-motivated Customer Service Agent to join our team at our office in Midrand, Gauteng.

Key Responsibilities:

  • Answer incoming customer phone calls, emails and online chats
  • Take ownership of solving problems customers communicate to us
  • Advise and answer customer questions related to our products and services
  • Ensure customer requests for products and services are speedily submitted to the sales team
  • Ensure constant communication with customers occur after orders are processed, until such time as customers have received and are satisfied with the products ordered
  • Pass on requests for product returns onto our Returns Department customers

Qualifications: Qualifications and Requirements:

  • Matric Certificate as a minimum
  • A strong understanding of computer and networking hardware, their components, and related accessories
  • Strong command of the English language
  • Strong research skills and attention to detail
  • Fast and accurate typing skills
  • Considered to have advanced computer literacy skills
  • At least a 20MB (up and down) Fibre line at home

Ideal candidates will possess the following traits:

  • Interest in new technology and desire to learn about it
  • Excellent time management disciplines
  • Excellent communication skills
  • Self-motivated and proactive approach to work
  • A team player who can fulfil their individual roll so that team objectives are achieved

We offer:

  • Work-from-home based (first month of employment from office)
  • A hot desk office option for staff with internet and power constraints (at our Midrand office)
  • Convenient office location with easy access to the Gautrain station
  • Safe and Secure office complex
  • Competitive salary with incentives

If you meet the above qualifications and are excited about the opportunity to join our team, we would love to hear from you!

Apply now