{"product_id":"watchguard-firebox-m695-1-year-gold-support-renewal-upgrade-404583","title":"WatchGuard Firebox M695 1-year Gold Support Renewal\/Upgrade","description":"\u003ch2\u003eWatchGuard Firebox M695 1-year Gold Support Renewal\/Upgrade\u003c\/h2\u003e\n\n\u003cp\u003eThe WatchGuard Gold Support Renewal\/Upgrade for Firebox M695 (WGM69540701) provides one year of enhanced Gold Support coverage for an eligible WatchGuard Firebox M695. Gold Support provides priority 24x7 technical assistance, software maintenance and updates, and advance hardware replacement coverage. This product is a support renewal\/upgrade entitlement only and does not include the physical Firebox M695 appliance or WatchGuard security subscription services.\u003c\/p\u003e\n\n\u003ch3\u003eWhat Is Included\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e1-Year WatchGuard Gold Support Renewal\/Upgrade\u003c\/li\u003e\n\t\u003cli\u003eCoverage for an eligible WatchGuard Firebox M695\u003c\/li\u003e\n\t\u003cli\u003ePriority 24x7 Technical Support\u003c\/li\u003e\n\t\u003cli\u003eWeb Support\u003c\/li\u003e\n\t\u003cli\u003eTelephone Support\u003c\/li\u003e\n\t\u003cli\u003eSoftware Maintenance\u003c\/li\u003e\n\t\u003cli\u003eApplicable New Software Releases\u003c\/li\u003e\n\t\u003cli\u003eAdvance Hardware Replacement\u003c\/li\u003e\n\t\u003cli\u003eNext-Day Hardware Replacement Response under applicable service conditions\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eWatchGuard Gold Support\u003c\/h3\u003e\n\n\u003cp\u003eWatchGuard Gold Support is designed for organisations that require an enhanced level of technical assistance for their WatchGuard security infrastructure. WGM69540701 renews or upgrades an eligible Firebox M695 to Gold Support coverage for one year, providing priority 24x7 support together with software maintenance and advance hardware replacement.\u003c\/p\u003e\n\n\u003ch3\u003eKey Features\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e1-Year Renewal\/Upgrade:\u003c\/strong\u003e Provides one year of WatchGuard Gold Support coverage for an eligible Firebox M695.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003ePriority 24x7 Support:\u003c\/strong\u003e Provides access to WatchGuard technical assistance 24 hours a day, seven days a week.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eWeb Support:\u003c\/strong\u003e Includes 24x7 access to web-based technical support.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eTelephone Support:\u003c\/strong\u003e Provides round-the-clock telephone technical assistance.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eCritical Severity Response:\u003c\/strong\u003e Critical-severity telephone cases are specified with live-call response.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eHigh Severity Response:\u003c\/strong\u003e High-severity telephone cases have a specified response time of 1 hour.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eMedium \/ Low Severity Response:\u003c\/strong\u003e Medium- and low-severity telephone cases have a specified response time of 4 hours.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eSoftware Maintenance:\u003c\/strong\u003e Provides access to applicable software maintenance and updates during active coverage.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eNew Release Updates:\u003c\/strong\u003e Includes access to applicable new software releases during the support period.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eAdvance Hardware Replacement:\u003c\/strong\u003e Provides replacement coverage for qualifying Firebox M695 hardware failures.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eNext-Day Replacement Response:\u003c\/strong\u003e Advance hardware replacement is specified with next-day response under applicable service and delivery conditions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eSupport Services\u003c\/h3\u003e\n\n\u003ctable width=\"100%\"\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#444444\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-444444, #33373a);\"\u003e\n\t\t\t\u003cth width=\"38%\"\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eSupport Service\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eDetails\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSupport Plan\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Gold Support\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSupport Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eRenewal \/ Upgrade\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSupport Duration\u003c\/td\u003e\n\t\t\t\u003ctd\u003e1 Year\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eTechnical Support Availability\u003c\/td\u003e\n\t\t\t\u003ctd\u003e24x7\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eWeb Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded - 24x7\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eTelephone Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded - 24x7\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSoftware Maintenance\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eApplicable Software Updates\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eNew Software Releases\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eAdvance Hardware Replacement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eHardware Replacement Response\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNext Day under applicable service conditions\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eTechnical Support Response Times\u003c\/h3\u003e\n\n\u003ctable width=\"100%\"\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#444444\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-444444, #33373a);\"\u003e\n\t\t\t\u003cth width=\"38%\"\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eSeverity Level\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eResponse Time\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eCritical\u003c\/td\u003e\n\t\t\t\u003ctd\u003eLive Call\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eHigh\u003c\/td\u003e\n\t\t\t\u003ctd\u003e1 Hour\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eMedium\u003c\/td\u003e\n\t\t\t\u003ctd\u003e4 Hours\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eLow\u003c\/td\u003e\n\t\t\t\u003ctd\u003e4 Hours\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eTechnical Specifications\u003c\/h3\u003e\n\n\u003ctable width=\"100%\"\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#444444\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-444444, #33373a);\"\u003e\n\t\t\t\u003cth width=\"38%\"\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eSpecification\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eDetails\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eBrand\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eManufacturer Part Number \/ MPN\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWGM69540701\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eProduct Name\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Gold Support Renewal\/Upgrade 1-Year for Firebox M695\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eProduct Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSupport Renewal \/ Upgrade \/ Extended Service Agreement\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSupport Level\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Gold Support\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eService Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eRenewal \/ Upgrade\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eService Duration\u003c\/td\u003e\n\t\t\t\u003ctd\u003e1 Year\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eCompatible Appliance\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Firebox M695\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eTechnical Support Availability\u003c\/td\u003e\n\t\t\t\u003ctd\u003e24 Hours a Day, 7 Days a Week\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eWeb Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eTelephone Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSoftware Maintenance\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSoftware Updates \/ New Releases\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eAdvance Hardware Replacement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eHardware Replacement Response\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNext Day under applicable service conditions\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSecurity Subscription Services\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNot Included\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eFirebox Appliance Included\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNo\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eDelivery Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSupport \/ Service Entitlement\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eCountry of Origin\u003c\/td\u003e\n\t\t\t\u003ctd\u003eUSA\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eGTIN \/ EAN\u003c\/td\u003e\n\t\t\t\u003ctd\u003e0654522862754\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eUPC\u003c\/td\u003e\n\t\t\t\u003ctd\u003e654522862754\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eWhat's Included:\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e1 × WatchGuard Gold Support Renewal\/Upgrade Entitlement for Firebox M695 (WGM69540701)\u003c\/li\u003e\n\t\u003cli\u003e1-Year Gold Support Coverage\u003c\/li\u003e\n\t\u003cli\u003ePriority 24x7 Web and Telephone Technical Support\u003c\/li\u003e\n\t\u003cli\u003eSoftware Maintenance and Applicable Updates\u003c\/li\u003e\n\t\u003cli\u003eAccess to Applicable New Software Releases\u003c\/li\u003e\n\t\u003cli\u003eAdvance Hardware Replacement Coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease Note:\u003c\/strong\u003e WGM69540701 is a \u003cstrong\u003e1-Year Gold Support Renewal\/Upgrade\u003c\/strong\u003e for an eligible WatchGuard Firebox M695. The physical Firebox M695 appliance is not included. Gold Support is already included with an active WatchGuard Total Security Suite subscription, so this standalone entitlement is primarily intended for eligible deployments requiring a Gold Support renewal or an upgrade from another support level. Security subscription services such as Gateway AntiVirus, IPS, WebBlocker, APT Blocker and DNSWatch are not included with this support-only entitlement.\u003c\/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eWatchGuard Gold Support Renewal\/Upgrade for Firebox M695\u003c\/strong\u003e provides one year of enhanced 24x7 technical assistance, software maintenance and advance hardware replacement coverage for an eligible Firebox M695 deployment.\u003c\/p\u003e\n","brand":"FirstShop","offers":[{"title":"Default Title","offer_id":53440738623855,"sku":"WGM69540701","price":98499.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0457\/5893\/9300\/files\/wgm69540701-antivirus-security-1257360366.jpg?v=1788777256","url":"https:\/\/www.firstshop.co.za\/products\/watchguard-firebox-m695-1-year-gold-support-renewal-upgrade-404583","provider":"FirstShop","version":"1.0","type":"link"}