{"product_id":"watchguard-firebox-m495-1-year-gold-support-renewal-upgrade-404261","title":"WatchGuard Firebox M495 1-year Gold Support Renewal\/Upgrade","description":"\u003ch2\u003eWatchGuard Firebox M495 1-year Gold Support Renewal\/Upgrade\u003c\/h2\u003e\n\n\u003cp\u003eThe WatchGuard WGM49540701 Gold Support Renewal\/Upgrade provides 1 year of enhanced technical support and hardware replacement coverage for an eligible WatchGuard Firebox M495. Designed for organisations that require a higher level of support than WatchGuard Standard Support, Gold Support provides 24x7 technical assistance with faster response targets, software maintenance and advance hardware replacement. This is a support renewal\/upgrade entitlement only and does not include the Firebox M495 hardware appliance or security subscription services.\u003c\/p\u003e\n\n\u003ch3\u003eWhat Is Included\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e1-Year WatchGuard Gold Support Renewal\/Upgrade\u003c\/li\u003e\n\t\u003cli\u003eDesigned for WatchGuard Firebox M495\u003c\/li\u003e\n\t\u003cli\u003e24x7 Technical Support\u003c\/li\u003e\n\t\u003cli\u003ePriority Support Response\u003c\/li\u003e\n\t\u003cli\u003eTelephone Support\u003c\/li\u003e\n\t\u003cli\u003eWeb-Based Support\u003c\/li\u003e\n\t\u003cli\u003eSoftware Patches and Updates\u003c\/li\u003e\n\t\u003cli\u003eEligible New Software Releases\u003c\/li\u003e\n\t\u003cli\u003eAdvance Hardware Replacement\u003c\/li\u003e\n\t\u003cli\u003eNext-Business-Day Hardware Replacement Response under applicable service conditions\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eWatchGuard Gold Support\u003c\/h3\u003e\n\n\u003cp\u003eWatchGuard Gold Support provides an enhanced level of technical support for organisations operating business-critical WatchGuard infrastructure. Compared with Standard Support, Gold Support provides faster response targets while maintaining 24x7 technical assistance, software maintenance and advance hardware replacement coverage.\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e24x7 Technical Support:\u003c\/strong\u003e Provides access to WatchGuard technical assistance 24 hours a day, seven days a week.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003ePriority Response:\u003c\/strong\u003e Provides faster response targets than Standard Support for qualifying technical support cases.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eTelephone Support:\u003c\/strong\u003e Provides direct access to WatchGuard technical assistance for eligible support incidents.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eWeb Support:\u003c\/strong\u003e Support cases can be submitted and managed through WatchGuard's web-based support services.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eSoftware Maintenance:\u003c\/strong\u003e Provides access to applicable software patches, updates and maintenance releases.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eNew Software Releases:\u003c\/strong\u003e Includes access to eligible new software releases during the active support period.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eAdvance Hardware Replacement:\u003c\/strong\u003e Provides advance replacement coverage for eligible defective Firebox M495 hardware.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eNext-Business-Day Response:\u003c\/strong\u003e Hardware replacement is provided with next-business-day response under applicable service and delivery conditions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eKey Features\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e1-Year Coverage:\u003c\/strong\u003e Provides one year of WatchGuard Gold Support coverage for an eligible Firebox M495.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eRenewal\/Upgrade:\u003c\/strong\u003e Can be used to renew qualifying Gold Support coverage or upgrade an eligible support entitlement.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eFirebox M495 Compatibility:\u003c\/strong\u003e Specifically intended for the WatchGuard Firebox M495 network security appliance.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e24x7 Availability:\u003c\/strong\u003e WatchGuard technical support is available around the clock throughout the active service period.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eFaster Response:\u003c\/strong\u003e Gold Support provides enhanced response targets compared with Standard Support.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eSoftware Maintenance:\u003c\/strong\u003e Maintains access to applicable software patches, updates and eligible new releases.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eAdvance Hardware Replacement:\u003c\/strong\u003e Includes exchange\/replacement coverage for qualifying defective hardware.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eElectronic Service Entitlement:\u003c\/strong\u003e Supplied as a support\/service entitlement rather than a physical product.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eGold Support Services\u003c\/h3\u003e\n\n\u003ctable width=\"100%\"\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#444444\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-444444, #33373a);\"\u003e\n\t\t\t\u003cth width=\"38%\"\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eSupport Service\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eDetails\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eTechnical Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\t\t\t\u003ctd\u003e24 Hours a Day, 7 Days a Week\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSupport Level\u003c\/td\u003e\n\t\t\t\u003ctd\u003eGold\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eTelephone Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eWeb Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSoftware Patches\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSoftware Updates\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eEligible New Software Releases\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eAdvance Hardware Replacement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eHardware Replacement Response\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNext Business Day under applicable service conditions\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eGold Support Response Targets\u003c\/h3\u003e\n\n\u003ctable width=\"100%\"\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#444444\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-444444, #33373a);\"\u003e\n\t\t\t\u003cth width=\"38%\"\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eSupport Severity\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eTarget Response\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eCritical\u003c\/td\u003e\n\t\t\t\u003ctd\u003eLive Call \/ Priority Handling\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eHigh\u003c\/td\u003e\n\t\t\t\u003ctd\u003e1 Hour\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eMedium\u003c\/td\u003e\n\t\t\t\u003ctd\u003e4 Hours\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eLow\u003c\/td\u003e\n\t\t\t\u003ctd\u003e4 Hours\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eTechnical Specifications\u003c\/h3\u003e\n\n\u003ctable width=\"100%\"\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#444444\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-444444, #33373a);\"\u003e\n\t\t\t\u003cth width=\"38%\"\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eSpecification\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eDetails\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eManufacturer Part Number \/ MPN\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWGM49540701\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eBrand\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eProduct Name\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Gold Support Renewal\/Upgrade for Firebox M495\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eProduct Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSupport Renewal \/ Upgrade\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSupport Category\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Gold Support\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eLicence Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eRenewal \/ Upgrade\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eService Duration\u003c\/td\u003e\n\t\t\t\u003ctd\u003e1 Year\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eCompatible Appliance\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Firebox M495\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\t\t\t\u003ctd\u003e24x7\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eTelephone Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eWeb Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSoftware Patches\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSoftware Updates\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eEligible New Software Releases\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eAdvance Hardware Replacement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eHardware Replacement Response\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNext Business Day under applicable service conditions\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSecurity Subscription Services\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNot Included\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eFirebox Appliance Included\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNo\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eDelivery Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSupport \/ Service Entitlement\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eGTIN \/ EAN\u003c\/td\u003e\n\t\t\t\u003ctd\u003e0654522269027\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eUPC\u003c\/td\u003e\n\t\t\t\u003ctd\u003e654522269027\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eWhat's Included:\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e1 × WatchGuard Gold Support Renewal\/Upgrade Entitlement for Firebox M495\u003c\/li\u003e\n\t\u003cli\u003e1-Year Gold Support Coverage\u003c\/li\u003e\n\t\u003cli\u003e24x7 Technical Support\u003c\/li\u003e\n\t\u003cli\u003eSoftware Maintenance and Updates\u003c\/li\u003e\n\t\u003cli\u003eAdvance Hardware Replacement Coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease Note:\u003c\/strong\u003e WGM49540701 is a \u003cstrong\u003e1-Year Gold Support renewal\/upgrade\u003c\/strong\u003e for an eligible WatchGuard Firebox M495. The physical Firebox M495 appliance is not included. Gold Support is a support service and does not independently provide the security subscription services included with WatchGuard Basic Security Suite or Total Security Suite. Gold Support is already included as part of an active Total Security Suite subscription, so a separate Gold Support upgrade is generally intended for appliances operating with Standard Support or Basic Security Suite.\u003c\/p\u003e\n\n\u003cp\u003eRenew or upgrade your compatible \u003cstrong\u003eWatchGuard Firebox M495\u003c\/strong\u003e with WGM49540701 to receive one year of enhanced 24x7 technical assistance, priority response, software maintenance and advance hardware replacement coverage.\u003c\/p\u003e\n","brand":"FirstShop","offers":[{"title":"Default Title","offer_id":53405533962607,"sku":"WGM49540701","price":65299.0,"currency_code":"ZAR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0457\/5893\/9300\/files\/wgm49540701-antivirus-security-1256502676.jpg?v=1788187134","url":"https:\/\/www.firstshop.co.za\/products\/watchguard-firebox-m495-1-year-gold-support-renewal-upgrade-404261","provider":"FirstShop","version":"1.0","type":"link"}