{"product_id":"watchguard-firebox-m395-1-year-gold-support-renewal-upgrade-404232","title":"WatchGuard Firebox M395 1-year Gold Support Renewal\/Upgrade","description":"\u003ch2\u003eWatchGuard Firebox M395 1-year Gold Support Renewal\/Upgrade\u003c\/h2\u003e\n\n\u003cp\u003eThe WatchGuard WGM39540701 Gold Support Renewal\/Upgrade provides 1 year of enhanced technical support and hardware replacement coverage for an eligible WatchGuard Firebox M395. Designed for organisations renewing existing Gold Support or upgrading eligible Firebox M395 support coverage, Gold Support provides 24x7 technical assistance, software updates and new releases, and advance hardware replacement with enhanced response targets. This is a support renewal\/upgrade entitlement only and does not include the Firebox M395 hardware appliance or WatchGuard security subscription services.\u003c\/p\u003e\n\n\u003ch3\u003eWhat Is Included\u003c\/h3\u003e\n\n\u003cp\u003eThe WatchGuard WGM39540701 provides a \u003cstrong\u003e1-Year Gold Support Renewal\/Upgrade for the WatchGuard Firebox M395\u003c\/strong\u003e.\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e1-Year WatchGuard Gold Support Renewal\/Upgrade\u003c\/li\u003e\n\t\u003cli\u003eDesigned for WatchGuard Firebox M395\u003c\/li\u003e\n\t\u003cli\u003e24x7 Technical Support\u003c\/li\u003e\n\t\u003cli\u003eTelephone Support\u003c\/li\u003e\n\t\u003cli\u003eWeb-Based Support\u003c\/li\u003e\n\t\u003cli\u003eSoftware Updates and Patches\u003c\/li\u003e\n\t\u003cli\u003eNew Software Release Updates\u003c\/li\u003e\n\t\u003cli\u003eAdvance Hardware Replacement\u003c\/li\u003e\n\t\u003cli\u003eEnhanced Support Response Targets\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eWatchGuard Gold Support\u003c\/h3\u003e\n\n\u003cp\u003eWatchGuard Gold Support provides an enhanced level of technical assistance for organisations that require faster response targets than Standard Support. Coverage includes round-the-clock access to WatchGuard technical support, software maintenance and advance hardware replacement for the covered Firebox M395.\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e24x7 Technical Support:\u003c\/strong\u003e Provides access to WatchGuard technical assistance 24 hours a day, seven days a week.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eCritical Issue Response:\u003c\/strong\u003e Critical-severity telephone support is handled with a live-call response target.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eHigh-Severity Response:\u003c\/strong\u003e High-severity telephone support has a targeted response time of 1 hour.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eMedium\/Low-Severity Response:\u003c\/strong\u003e Medium and low-severity telephone support has a targeted response time of 4 hours.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eWeb Support:\u003c\/strong\u003e Web-based technical support is available 24x7 throughout the active support term.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eSoftware Maintenance:\u003c\/strong\u003e Provides access to applicable software updates, patches and maintenance releases.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eNew Releases:\u003c\/strong\u003e Includes access to eligible new software releases during the active support period.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eAdvance Hardware Replacement:\u003c\/strong\u003e Provides replacement service for eligible defective covered hardware, with next-business-day response under applicable service conditions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eKey Features\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e1-Year Coverage:\u003c\/strong\u003e Provides one year of WatchGuard Gold Support for an eligible Firebox M395.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eRenewal\/Upgrade:\u003c\/strong\u003e Suitable for renewing existing Gold Support or upgrading eligible support coverage.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eFirebox M395 Compatibility:\u003c\/strong\u003e Specifically intended for the WatchGuard Firebox M395.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e24x7 Availability:\u003c\/strong\u003e Technical assistance is available around the clock.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003ePriority Response:\u003c\/strong\u003e Gold Support provides faster targeted response times than WatchGuard Standard Support.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eLive Critical Response:\u003c\/strong\u003e Critical telephone cases receive a live-call response target.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e1-Hour High-Priority Response:\u003c\/strong\u003e High-severity telephone cases have a targeted 1-hour response time.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e4-Hour Medium\/Low Response:\u003c\/strong\u003e Medium and low-severity telephone cases have a targeted 4-hour response time.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eSoftware Updates:\u003c\/strong\u003e Maintains access to applicable WatchGuard software updates and patches.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eNew Releases:\u003c\/strong\u003e Provides access to eligible new software releases during the support period.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eHardware Replacement:\u003c\/strong\u003e Includes advance replacement coverage for eligible defective Firebox M395 hardware.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eElectronic Service Entitlement:\u003c\/strong\u003e Support coverage is supplied as a service entitlement rather than physical hardware.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eGold Support Services\u003c\/h3\u003e\n\n\u003ctable width=\"100%\"\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#444444\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-444444, #33373a);\"\u003e\n\t\t\t\u003cth width=\"38%\"\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eSupport Service\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eDetails\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eTechnical Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\t\t\t\u003ctd\u003e24 Hours a Day, 7 Days a Week\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eTelephone Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eWeb Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eCritical Severity Response Target\u003c\/td\u003e\n\t\t\t\u003ctd\u003eLive Call\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eHigh Severity Response Target\u003c\/td\u003e\n\t\t\t\u003ctd\u003e1 Hour\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eMedium Severity Response Target\u003c\/td\u003e\n\t\t\t\u003ctd\u003e4 Hours\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eLow Severity Response Target\u003c\/td\u003e\n\t\t\t\u003ctd\u003e4 Hours\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSoftware Updates \u0026amp; Patches\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eNew Software Releases\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eAdvance Hardware Replacement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eHardware Replacement Response\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNext Business Day under applicable service conditions\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eTechnical Specifications\u003c\/h3\u003e\n\n\u003ctable width=\"100%\"\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#444444\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-444444, #33373a);\"\u003e\n\t\t\t\u003cth width=\"38%\"\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eSpecification\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth\u003e\u003cfont color=\"#ffffff\" data-darkreader-inline-color=\"\" style=\"--darkreader-inline-color: var(--darkreader-text-ffffff, #e8e6e3);\"\u003eDetails\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eManufacturer Part Number \/ MPN\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWGM39540701\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eBrand\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eProduct Name\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Gold Support Renewal\/Upgrade for Firebox M395\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eProduct Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSupport Renewal \/ Upgrade\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSupport Level\u003c\/td\u003e\n\t\t\t\u003ctd\u003eGold Support\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eService Duration\u003c\/td\u003e\n\t\t\t\u003ctd\u003e1 Year\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eCompatible Appliance\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWatchGuard Firebox M395\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSupport Availability\u003c\/td\u003e\n\t\t\t\u003ctd\u003e24x7\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eTelephone Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eWeb Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSoftware Patches\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSoftware Updates\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eNew Release Updates\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eAdvance Hardware Replacement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIncluded\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eCritical Response Target\u003c\/td\u003e\n\t\t\t\u003ctd\u003eLive Call\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eHigh Severity Response Target\u003c\/td\u003e\n\t\t\t\u003ctd\u003e1 Hour\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eMedium \/ Low Severity Response Target\u003c\/td\u003e\n\t\t\t\u003ctd\u003e4 Hours\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eHardware Replacement Response\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNext Business Day under applicable service conditions\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eSecurity Suite Services\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNot Included\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eFirebox Appliance Included\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNo\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eDelivery Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSupport \/ Service Entitlement\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eGTIN \/ EAN\u003c\/td\u003e\n\t\t\t\u003ctd\u003e0654522520647\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\" data-darkreader-inline-bgcolor=\"\" style=\"--darkreader-inline-bgcolor: var(--darkreader-background-f2f2f2, #1f2223);\"\u003e\n\t\t\t\u003ctd\u003eUPC\u003c\/td\u003e\n\t\t\t\u003ctd\u003e654522520647\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eWhat's Included:\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e1 × WatchGuard Gold Support Renewal\/Upgrade Entitlement for Firebox M395\u003c\/li\u003e\n\t\u003cli\u003e1-Year Gold Support Coverage\u003c\/li\u003e\n\t\u003cli\u003e24x7 Technical Support\u003c\/li\u003e\n\t\u003cli\u003eSoftware Maintenance and Updates\u003c\/li\u003e\n\t\u003cli\u003eAdvance Hardware Replacement Coverage\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePlease Note:\u003c\/strong\u003e WGM39540701 is a \u003cstrong\u003e1-Year Gold Support renewal\/upgrade\u003c\/strong\u003e for an eligible WatchGuard Firebox M395. The Firebox M395 hardware appliance is not included. This product provides support coverage and does not independently include Basic Security Suite or Total Security Suite security services.\u003c\/p\u003e\n\n\u003cp\u003eRenew or upgrade your compatible \u003cstrong\u003eWatchGuard Firebox M395\u003c\/strong\u003e with WGM39540701 to maintain one year of enhanced Gold Support, including 24x7 technical assistance, priority response targets, software updates and advance hardware replacement coverage.\u003c\/p\u003e\n","brand":"FirstShop","offers":[{"title":"Default Title","offer_id":53405497229679,"sku":"WGM39540701","price":32969.0,"currency_code":"ZAR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0457\/5893\/9300\/files\/wgm39540701-antivirus-security-1256502717.jpg?v=1788187546","url":"https:\/\/www.firstshop.co.za\/products\/watchguard-firebox-m395-1-year-gold-support-renewal-upgrade-404232","provider":"FirstShop","version":"1.0","type":"link"}