{"product_id":"poly-plus-1-year-comprehensive-support-service-agreement-for-poly-devices-487p-85830-160-166690","title":"Poly Plus 1-year Comprehensive Support Service Agreement for Poly Devices 487P-85830-160","description":"\u003cp\u003e\u003cstrong\u003ePoly Plus 1-year Comprehensive Support Service Agreement for Poly Studio Devices 487P-85830-160\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePoly+ a Comprehensive support Service for Poly Studio Devices\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eRest easy knowing Poly has your back, day or night. No one knows collaboration solutions better, especially given our expertise and alliances with leading ecosystem partners, including Microsoft, Zoom, GoTo, BlueJeans and others.\u003cbr\u003e\nPoly solutions are rock solid, but if an incident occurs, you’re covered. Advance hardware replacement* with pre-paid next day shipping assures business continuity. Exclusive professional services discounts save your business time\u003cbr\u003e\nand money. And with upgraded access to premium software, elevating your collaborative experience for your entire enterprise couldn’t be easier. Unlock the potential of the possible.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eComprehensive Device Support and Visibility for your Hybrid Workforce\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eUnlimited, global 24x7 technical support: Help how and when you need it: phone, chat, web, live video.\u003c\/li\u003e\n\t\u003cli\u003eAdvance hardware replacement*: Replace your device with pre-paid next-business-day shipping, ensuring business continuity.\u003c\/li\u003e\n\t\u003cli\u003eEcosystem Cloud Partner Support: Improved response times in Poly-enabled ecosystem cloud solutions.\u003c\/li\u003e\n\t\u003cli\u003eExclusive Professional Services discounts: Save your business time and money with special discounts.\u003c\/li\u003e\n\t\u003cli\u003eUpgraded access to premium software: Empower IT staff with powerful capabilities such as integrations to 3rd party tools that transform service from reactive to proactive - enabling faster response time for a superior user experience and greater adoption across the entire enterprise.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eService Elements\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003e24x7 Priority Support\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eCustomers can contact Poly to receive 24x7 support for their solution. Support is available via chat, phone, web and video.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdvance Parts Replacement – Next Business Day\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003ePoly will provide advance hardware replacement* for any failed hardware component. If Poly’s technical support representative determines that a replacement part is required to resolve a reported or diagnosed problem, a replacement part will be shipped by Poly for next business day delivery using an expedited carrier service. Poly pays for all freight charges for advance parts replacement transactions.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEscalation Management\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003ePoly has formal escalation procedures to resolve complex Customer problems.\u003c\/p\u003e\n\n\u003cp\u003ePoly’s support management team coordinates the escalation of problems and rapidly engages the right solution specialists throughout Poly. Poly will execute internal notifications to alert Poly’s service management when the Customer support cases age past established thresholds.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSoftware Upgrades and Updates\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003ePoly makes available system software upgrades and updates available at no additional charge.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePoly Online Support Center\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003ePoly provides 24x7 access to the Poly Online Support Center that includes the following functionality:\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eRegister products and look up product licensing.\u003c\/li\u003e\n\t\u003cli\u003eCreate service requests and review Support Ticket status.\u003c\/li\u003e\n\t\u003cli\u003eCheck the status of parts replacement including delivery tracking information.\u003c\/li\u003e\n\t\u003cli\u003ePerform Knowledge Base searches.\u003c\/li\u003e\n\t\u003cli\u003eDownload the latest product documentation.\u003c\/li\u003e\n\t\u003cli\u003eDownload the latest Poly endpoint software that is available for the current release and the latest version minus one.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eDedicated Administrative Device Portal\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e24x7 availability to online portal providing cloud status, IT and end user documentation and user community portal.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eEcosystem Cloud Partner Support\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eEcosystem Cloud Partner Support improves response times in Poly-enabled ecosystem cloud solutions by acting as a primary point of contact to the Customer. When the Poly support team receives an incident request for a Poly Product used in an approved Strategic Cloud Partner environment, a Support Ticket will be created in Poly’s ticketing system for tracking purposes. Poly will work with our strategic cloud partners and customers to solve the problem.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eUpgraded Access to Premium Software\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eElevate your collaborative experience with IT tools, device-specific enhancements, and capabilities all delivering a superior user experience and greater adoption across the entire enterprise.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSelected Discounts\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eCustomers with a current Poly+ contract are eligible for exclusive Professional Services discounts.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCompatible with:\u003c\/strong\u003e Polycom Studio Products\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eA\/V USB Video Bar\u003c\/li\u003e\n\t\u003cli\u003eAutotrack 120 FOV 4k Camera\u003c\/li\u003e\n\t\u003cli\u003eUSB Stereo\u003c\/li\u003e\n\t\u003cli\u003eBluetooth Speakerphones\u003c\/li\u003e\n\t\u003cli\u003eRemote\u003c\/li\u003e\n\t\u003cli\u003eWireless Device Management\u003c\/li\u003e\n\u003c\/ul\u003e\n","brand":"FirstShop","offers":[{"title":"Default Title","offer_id":44281077989540,"sku":"487P-85830-160","price":1750.0,"currency_code":"ZAR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0457\/5893\/9300\/products\/487p-85830-160-other-accessories-42631337967780.png?v=1679045885","url":"https:\/\/www.firstshop.co.za\/products\/poly-plus-1-year-comprehensive-support-service-agreement-for-poly-devices-487p-85830-160-166690","provider":"FirstShop","version":"1.0","type":"link"}