{"product_id":"poly-app-50-electronic-hook-switch-for-poly-ip-phones-savi-cs500-series-400115","title":"Poly APP-50 Electronic Hook Switch for Poly IP Phones Savi CS500 Series","description":"\u003ch2\u003ePoly APP-50 Electronic Hook Switch for Poly IP Phones, Savi and CS500 Series\u003c\/h2\u003e\n\n\u003cp\u003eThe Poly APP-50 is a legacy electronic hook switch cable designed to connect compatible Poly wireless headset systems to selected Polycom and Poly IP phones. It enables remote call notification, answering and ending through the headset’s call-control button, helping users manage desk-phone calls without lifting the handset. The APP-50 was originally developed for Savi Office systems, with later HP guidance also listing support for selected CS500 and Savi configurations.\u003c\/p\u003e\n\n\u003ch3\u003eRemote Call Answer and End Control\u003c\/h3\u003e\n\n\u003cp\u003eThe APP-50 transfers electronic hook-switch commands between a supported Polycom phone and compatible wireless headset base. When correctly configured, an incoming call can be answered from the headset and an active call can be ended through the same call-control button.\u003c\/p\u003e\n\n\u003ch3\u003eNo Mechanical Handset Lifter Required\u003c\/h3\u003e\n\n\u003cp\u003eElectronic on-hook and off-hook control removes the need for an HL10 mechanical handset lifter on supported installations. The cable communicates directly with the phone’s headset control interface while audio is routed through the headset connection.\u003c\/p\u003e\n\n\u003ch3\u003eDesigned for Savi Office Systems\u003c\/h3\u003e\n\n\u003cp\u003eOriginal Polycom compatibility documentation identifies the Savi Office WO100, WO200, WO300 and WO350 as the primary APP-50 headset systems. These are legacy products, so the exact base model and firmware should be checked before purchasing replacement cables.\u003c\/p\u003e\n\n\u003ch3\u003eSelected CS500 Compatibility\u003c\/h3\u003e\n\n\u003cp\u003eLater HP installation guidance lists APP-50 or APP-51 for CS500 Series systems. Documented CS500 examples include the CS510, CS520, CS530 and CS540, but compatibility should be confirmed against the exact base and telephone because the APP-51 became the later replacement cable.\u003c\/p\u003e\n\n\u003ch3\u003eCompatible Polycom SoundPoint Phones\u003c\/h3\u003e\n\n\u003cp\u003eDocumented phone support includes selected SoundPoint IP 320, 330, 335, 430, 450, 550, 560, 650 and 670 models, together with the VVX 1500. SoundPoint IP 320\/321 and 330\/331 phones require an additional Polycom RJ-9-to-2.5 mm adapter.\u003c\/p\u003e\n\n\u003ch3\u003ePhone Configuration Required\u003c\/h3\u003e\n\n\u003cp\u003eThe phone’s analogue headset setting must be changed to Plantronics Mode before electronic hook-switch control can operate. Most documented phones require SIP application version 3.1 or later and BootROM 4.1.0 or later; the SoundPoint IP 670 requires SIP application 3.0.2 or later and BootROM 4.1.0 or later.\u003c\/p\u003e\n\n\u003ch3\u003eAPP-50 and APP-51 Are Different\u003c\/h3\u003e\n\n\u003cp\u003eThe APP-51 replaced the APP-50 and added support for a compatible Online Indicator or busy light. The APP-50 should not be selected where OLI support is required, and the newer APP-51 is the more appropriate option for many later Poly phones and wireless headset systems.\u003c\/p\u003e\n\n\u003ch3\u003eKey Features:\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eProvides electronic hook-switch connectivity for selected Polycom and Poly IP phones.\u003c\/li\u003e\n\t\u003cli\u003eSupports remote incoming-call notification on compatible systems.\u003c\/li\u003e\n\t\u003cli\u003eAllows supported calls to be answered and ended from the wireless headset.\u003c\/li\u003e\n\t\u003cli\u003eEliminates the need for a mechanical handset lifter.\u003c\/li\u003e\n\t\u003cli\u003eOriginally designed for Savi Office WO100, WO200, WO300 and WO350 systems.\u003c\/li\u003e\n\t\u003cli\u003eLater HP guidance lists selected CS500 and Savi systems as compatible.\u003c\/li\u003e\n\t\u003cli\u003eRequires Plantronics Mode and suitable phone software to be enabled.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eCompatibility Information:\u003c\/h3\u003e\n\n\u003ctable\u003e\n\t\u003cthead\u003e\n\t\t\u003ctr bgcolor=\"#444444\"\u003e\n\t\t\t\u003cth style=\"color: #ffffff; font-size: 14px;\"\u003eDevice Category\u003c\/th\u003e\n\t\t\t\u003cth style=\"color: #ffffff; font-size: 14px;\"\u003eDocumented Compatibility\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/thead\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eOriginal Savi Office Systems\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWO100, WO200, WO300 and WO350\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eCS500 Series Examples\u003c\/td\u003e\n\t\t\t\u003ctd\u003eCS510, CS520, CS530 and CS540; exact base compatibility must be confirmed\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eSoundPoint IP 320 Series\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIP 320 and IP 321; additional adapter required\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSoundPoint IP 330 Series\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIP 330 and IP 331; additional adapter required\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eOther SoundPoint IP Phones\u003c\/td\u003e\n\t\t\t\u003ctd\u003eIP 335, IP 430, IP 450, IP 550, IP 560, IP 650 and IP 670\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003ePolycom VVX\u003c\/td\u003e\n\t\t\t\u003ctd\u003eVVX 1500\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eAdditional Adapter\u003c\/td\u003e\n\t\t\t\u003ctd\u003ePolycom 2200-11095-002 for SoundPoint IP 320\/321 and 330\/331\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eLater Replacement Cable\u003c\/td\u003e\n\t\t\t\u003ctd\u003eAPP-51, part number 38439-11\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eOlder Pre-CS500 CS Systems\u003c\/td\u003e\n\t\t\t\u003ctd\u003eUse APP-5 rather than APP-50\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003ch3\u003eTechnical Specifications:\u003c\/h3\u003e\n\n\u003ctable\u003e\n\t\u003cthead\u003e\n\t\t\u003ctr bgcolor=\"#444444\"\u003e\n\t\t\t\u003cth style=\"color: #ffffff; font-size: 14px;\"\u003eSpecification\u003c\/th\u003e\n\t\t\t\u003cth style=\"color: #ffffff; font-size: 14px;\"\u003eDetails\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/thead\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eBrand\u003c\/td\u003e\n\t\t\t\u003ctd\u003ePoly, formerly Plantronics\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eModel\u003c\/td\u003e\n\t\t\t\u003ctd\u003eAPP-50\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eManufacturer Part Number\u003c\/td\u003e\n\t\t\t\u003ctd\u003e38439-01\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eProduct Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eElectronic hook switch cable\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eTelephone Platform\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSelected Polycom SoundPoint IP and Polycom VVX phones\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eOriginal Headset Platform\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSavi Office Series\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eAdditional Headset Platform\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSelected CS500 and Savi systems according to later HP setup guidance\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eRemote Call Alert\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSupported on compatible installations\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eRemote Call Control\u003c\/td\u003e\n\t\t\t\u003ctd\u003eCall answer and call end\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eMechanical Handset Lifter Required\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNo, when used with a supported and correctly configured system\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eOnline Indicator Support\u003c\/td\u003e\n\t\t\t\u003ctd\u003eNo; use APP-51 where OLI support is required\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003ePhone Headset Mode\u003c\/td\u003e\n\t\t\t\u003ctd\u003ePlantronics Mode\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eGeneral Software Requirement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSIP application 3.1 or later and BootROM 4.1.0 or later\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eSoundPoint IP 670 Requirement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eSIP application 3.0.2 or later and BootROM 4.1.0 or later\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eConnection Type\u003c\/td\u003e\n\t\t\t\u003ctd\u003eWired EHS connection between the phone and headset base\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003eProduct Generation\u003c\/td\u003e\n\t\t\t\u003ctd\u003eLegacy model replaced by APP-51\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003eCompatibility Requirement\u003c\/td\u003e\n\t\t\t\u003ctd\u003eThe phone, software version and wireless headset base must all support APP-50\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003cp\u003eAdd remote headset call control to a confirmed Polycom phone and compatible Savi or CS500 installation with the APP-50.\u003c\/p\u003e\n","brand":"FirstShop","offers":[{"title":"Default Title","offer_id":53256009285999,"sku":"APP-50","price":40.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0457\/5893\/9300\/files\/app-50-cables-interconnects-1251620367.jpg?v=1785444020","url":"https:\/\/www.firstshop.co.za\/products\/poly-app-50-electronic-hook-switch-for-poly-ip-phones-savi-cs500-series-400115","provider":"FirstShop","version":"1.0","type":"link"}