{"product_id":"lenovo-premier-3-year-24x7x4-your-drive-your-data-sr630-v2-warranty-5ps7a67541-194098","title":"Lenovo Premier 3-year 24x7x4 Your Drive Your Data SR630 V2 Warranty 5PS7A67541","description":"\u003cp\u003e\u003cstrong\u003eLenovo Premier 3-year 24x7x4 Your Drive Your Data SR630 V2 Warranty 5PS7A67541\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eA Comprehensive Support Experience\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePremier Support Services\u003c\/strong\u003e from Lenovo takes the worry—and the hassle—out of keeping your data center hardware up and running whenever and wherever you need it.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePremier Support \u003c\/strong\u003eincludes:\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eAccess to advanced Premier Support technicians, who will:\n\t\u003cul\u003e\n\t\t\u003cli\u003eServe as your single point of contact for comprehensive hardware and software troubleshooting\u003c\/li\u003e\n\t\t\u003cli\u003eOwn end-to-end case management and problem resolution\u003c\/li\u003e\n\t\t\u003cli\u003eManage Premier call escalation to address high severity issues or systemic problems\u003c\/li\u003e\n\t\u003c\/ul\u003e\n\t\u003c\/li\u003e\n\t\u003cli\u003eDedicated phone number to reach Premier Support 24x7x365\u003c\/li\u003e\n\t\u003cli\u003eOnline support tools, supplying a web-enabled form to submit a detailed technical incident report directly to the Premier Support team, 24x7 live chat, and access to a product knowledge base\u003c\/li\u003e\n\t\u003cli\u003eThird-party collaborative software support, furnishing technology partners with diagnostic information to speed problem resolution\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003ePremier Essential Service\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eUpgrade your base warranty with cost-effective support to keep non-mission -critical server, storage, and networking hardware in working order. Improve uptime for core business workloads and safeguard sensitive data.\u003c\/p\u003e\n\n\u003cp\u003eThe \u003cstrong\u003ePremier Essential support \u003c\/strong\u003elevel includes:\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e4 Hour onsite response for parts and labor, 24x7\u003c\/li\u003e\n\t\u003cli\u003eOnsite installation of all replacement parts\u003c\/li\u003e\n\t\u003cli\u003eYourDrive YourData\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eGet the Help You Need, When You Need It\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eIf your systems go down or encounter an error, you need support— \u003cstrong\u003eimmediately\u003c\/strong\u003e. The average critical server outage costs an enterprise between $300,000 and $400,000 per hour\u003csup\u003e1\u003c\/sup\u003e.  Therefore, every minute you spend engaged with your service provider counts—but how do you ensure you will get the help you need, when you need it?\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLenovo Premier Support \u003c\/strong\u003eoffers Account Level Access to simplify the support engagement process. Call into our dedicated phone line, provide the name of your account, and your Premier Support Consultant will open a case and prioritize your queries on the spot—without needing machine type and serial number information.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThat makes getting the right support at the right time easy.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e1: ITIC Global Reliability Study, https:\/\/lenovopress.lenovo.com\/lp1117-itic-reliability-study\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFAST\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003ePremier Support consultants are skilled in the latest hardware, software, and advanced troubleshooting to help maintain smooth datacenter operations so that your business-critical systems experience maximized uptime.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDIRECT\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eYou’ll get a worldwide customer service experience, thanks to one-to-one access to the Lenovo Premier Support team of agents 24x7x365 via a dedicated phone, online ticket, or live chat.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSIMPLE\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eLenovo Premier Support is a single-point-of-contact support service. We own and manage the support incident from open to closure. We have deep technical partnerships with software vendors to manage the most complex incidents.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eReduce Complex Environment Burdens\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eData centers are inherently more complex today and require developed skill sets to operate and optimize. New applications and environments are increasing the speed at which your business moves, but ongoing maintenance and management can impede that.\u003c\/p\u003e\n\n\u003cp\u003eWith deep technical partnerships with industry leaders, and years of experience, you can rely on Lenovo Premier consultants to provide superior support for for your SAPHANA and HPC workloads.\u003c\/p\u003e\n\n\u003cp\u003eAdditionally, collaborative third-party software support gives you the service coverage needed when working with technology partners in a diverse environment. Problem resolution is accelerated by sharing diagnostic and technical expertise across both Lenovo and Lenovo's technology partners. Lenovo's technology partners include Microsoft, VMware, Red Hat, Nutanix, Cloudera and more.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDirect Access to Skilled Technicians\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eGain direct access to a live technical expert who will serve as your single point of contact to bring resolution with 24x7x365 availability.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThird-party Collaborative Software Support\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eLeverage the expertise of Lenovo Premier Support Consultants, who work with our technology partners to share diagnostic information for faster problem resolution and track your incident to closure.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOnline Support Tools\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eSubmit detailed technical incident reports directly to the Premier Support team using a web-enabled form, live chat with a consultant, and browse the product knowledge base.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eYourDrive YourData\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eProtecting business data is essential to any organization’s success. Data needs to be kept confidential, protected and compliant with corporate retention policies. If a drive fails while covered under warranty, Lenovo’s YourDrive YourData (YDYD) Service allows you to keep your drive, improving data privacy and potentially alleviating civil liability risks for organizations handling sensitive information.\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eAvailable at the time of system purchase and during any period of warranty coverage \u003c\/li\u003e\n\t\u003cli\u003eCoverage continues for duration of system limited warranty, even if hard drive has been replaced \u003c\/li\u003e\n\t\u003cli\u003eCovers multiple drives in a system and multiple failures (some server systems can have as many as 12 hard drives)\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eKey Benefits of YourDrive YourData\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eProvide predictable costs budgetary planning - by providing upfront costs versus finding budget in the event of drive failure \u003c\/li\u003e\n\t\u003cli\u003eReduce IT and Operating Cost - by helping your organization avoid the legal and monetary repercussions associated with a breach in data security \u003c\/li\u003e\n\t\u003cli\u003eImprove operational efficiency - by eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eYourDrive YourData (YDYD) includes hard drives designed to operate in hard drive bays, solid state drives designed to operate in hard drive bays, Flash I\/O drives as add-on cards. YourDrive YourData (YDYD) included for server, optional for storage.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport Services are available around the word and around the clock, Lenovo's experts are standing by 24x7 to safeguard your IT investment.\u003c\/strong\u003e\u003c\/p\u003e\n","brand":"FirstShop","offers":[{"title":"Default Title","offer_id":51696867672431,"sku":"5PS7A67541","price":17299.0,"currency_code":"ZAR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0457\/5893\/9300\/files\/5ps7a67541-warranty-and-support-59499889852783.jpg?v=1733361572","url":"https:\/\/www.firstshop.co.za\/products\/lenovo-premier-3-year-24x7x4-your-drive-your-data-sr630-v2-warranty-5ps7a67541-194098","provider":"FirstShop","version":"1.0","type":"link"}