{"product_id":"lenovo-5-year-premier-support-24x7-4-hour-response-for-thinksystem-sr665-v3-5ws7c00827-402801","title":"Lenovo 5-Year Premier Support 24x7 4-Hour Response for ThinkSystem SR665 V3 5WS7C00827","description":"\u003ch2\u003eLenovo 5-Year Premier Support 24x7 4-Hour Response for ThinkSystem SR665 V3 5WS7C00827\u003c\/h2\u003e\n\n\u003cp\u003eSupport your server operations with \u003cstrong\u003eLenovo 5-Year Premier Support for ThinkSystem SR665 V3\u003c\/strong\u003e. This service agreement combines round-the-clock technical assistance, covered parts and labour, and a four-hour on-site response service level to help your IT team address hardware issues.\u003c\/p\u003e\n\n\u003ch3\u003eKey Features\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eFive-year service term:\u003c\/strong\u003e Provides Premier Support coverage for the eligible system over its registered five-year entitlement period.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003e24x7 technical support:\u003c\/strong\u003e Access assistance at any time, including outside normal business hours.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eFour-hour on-site response:\u003c\/strong\u003e Provides on-site attendance after problem determination, subject to Lenovo's service terms and location eligibility.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003eParts and labour:\u003c\/strong\u003e Includes eligible replacement parts and service labour for covered hardware faults.\u003c\/li\u003e\n\t\u003cli\u003e\n\u003cstrong\u003ePremier case management:\u003c\/strong\u003e Access experienced Lenovo support engineers with coordinated case handling through resolution.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eTechnical Assistance and On-Site Support\u003c\/h3\u003e\n\n\u003cp\u003ePremier Support provides technical troubleshooting and case management, with on-site assistance when required for covered issues. Telephone support gives your IT team access to Lenovo expertise throughout the service term.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eResponse time is not repair time:\u003c\/strong\u003e The four-hour service level applies to on-site response after problem determination. It does not guarantee that the server will be repaired or fully operational within four hours.\u003c\/p\u003e\n\n\u003ch3\u003eService Term and Registration\u003c\/h3\u003e\n\n\u003cp\u003eThe five-year warranty upgrade is tied to the system's original warranty start date, rather than automatically adding five years after existing coverage expires. Complete the required Lenovo service registration and verify the resulting coverage dates.\u003c\/p\u003e\n\n\u003ch3\u003eCompatibility\u003c\/h3\u003e\n\n\u003cp\u003eDesigned for eligible \u003cstrong\u003eLenovo ThinkSystem SR665 V3 servers\u003c\/strong\u003e. Confirm the machine type, serial number, existing warranty status and availability of four-hour on-site service at the installation location before ordering.\u003c\/p\u003e\n\n\u003ch3\u003eWhat's in the Box\u003c\/h3\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e1 x Lenovo 5-Year Premier Support 24x7 with 4-Hour Response service entitlement for an eligible ThinkSystem SR665 V3 server.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThis is a service product; no physical server or storage hardware is supplied. Keep Your Drive and 6-Hour Committed Service Repair are separate add-ons.\u003c\/p\u003e\n\n\u003ch3\u003eTechnical Specifications\u003c\/h3\u003e\n\n\u003ctable cellpadding=\"8\" cellspacing=\"0\" style=\"border-collapse: collapse;\" width=\"100%\"\u003e\n\t\u003cthead\u003e\n\t\t\u003ctr bgcolor=\"#444444\"\u003e\n\t\t\t\u003cth align=\"left\" width=\"38%\"\u003e\u003cfont color=\"#ffffff\"\u003eSpecification\u003c\/font\u003e\u003c\/th\u003e\n\t\t\t\u003cth align=\"left\"\u003e\u003cfont color=\"#ffffff\"\u003eDetails\u003c\/font\u003e\u003c\/th\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/thead\u003e\n\t\u003ctbody\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eBrand\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003eLenovo\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eManufacturer Part Number\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003e5WS7C00827\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eService Name\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003ePremier Support 24x7 with 4-Hour Response\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eProduct Type\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003eExtended hardware support service agreement\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eCompatible System\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003eLenovo ThinkSystem SR665 V3\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eService Duration\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003e5 years, subject to registered coverage dates\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eService Availability\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003e24 hours a day, 7 days a week\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eService Location\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003eOn-site at eligible locations\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eOn-Site Response\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003e4 hours after problem determination, subject to applicable service terms\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eHardware Service Coverage\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003eParts and labour for covered faults\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr bgcolor=\"#f2f2f2\"\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eTechnical Assistance\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003ePremier telephone support and case management\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\t\u003ctr\u003e\n\t\t\t\u003ctd\u003e\u003cstrong\u003eRegistration\u003c\/strong\u003e\u003c\/td\u003e\n\t\t\t\u003ctd\u003eRequired; entitlement must be associated with the eligible system\u003c\/td\u003e\n\t\t\u003c\/tr\u003e\n\t\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003cp\u003e\u003cstrong\u003eSupport your ThinkSystem SR665 V3 with Lenovo 5-Year Premier Support from FirstShop.\u003c\/strong\u003e\u003c\/p\u003e\n","brand":"FirstShop","offers":[{"title":"Default Title","offer_id":67627214504303,"sku":"5WS7C00827","price":81499.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0457\/5893\/9300\/files\/5ws7c00827-warranty-and-support-1260384023.jpg?v=1790784597","url":"https:\/\/www.firstshop.co.za\/products\/lenovo-5-year-premier-support-24x7-4-hour-response-for-thinksystem-sr665-v3-5ws7c00827-402801","provider":"FirstShop","version":"1.0","type":"link"}