{"product_id":"lenovo-3-year-premier-to-5-year-premier-support-warranty-upgrade-for-thinkpad-notebooks-180756","title":"Lenovo 3-Year Premier to 5-Year Premier Support Warranty Upgrade for ThinkPad Notebooks","description":"\u003cp\u003e\u003cstrong\u003eLenovo 3-Year Premier to 5-Year Premier Support Warranty Upgrade for ThinkPad Notebooks\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eLenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTech support with the Premier difference\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eAdvanced-level techs.\u003c\/li\u003e\n\t\u003cli\u003eEnd to End case management.\u003c\/li\u003e\n\t\u003cli\u003eFaster, first-time resolution.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eLooking for a step-up for your business and your employees’ support experience?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eLenovo™ Premier Support gives VIP treatment to both your IT staff and end users. We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree your Team to excel in innovation and productivity\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eIT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.\u003c\/p\u003e\n\n\u003cp\u003eWhat if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?\u003c\/p\u003e\n\n\u003cp\u003eGet a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePremier Support Center\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eAdvanced technical support available 24 x 7 x 365\u003c\/li\u003e\n\t\u003cli\u003eDedicated phone number and no phone tree menu to navigate\u003c\/li\u003e\n\t\u003cli\u003eSingle point of contact for end to end case \u0026amp; escalation management\u003c\/li\u003e\n\t\u003cli\u003eHardware and OEM software support\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTechnical Account Managers (TAMs)\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eProactive relationship and escalation management\u003c\/li\u003e\n\t\u003cli\u003ePersonalized recommendations for your business\u003c\/li\u003e\n\t\u003cli\u003eRobust quarterly reporting\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVIP Treatment\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eNo waiting in-line\u003c\/li\u003e\n\t\u003cli\u003eNext-business-day onsite labor\u003c\/li\u003e\n\t\u003cli\u003eParts prioritization\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eThat’s the Premier difference.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eYou also have access to technical account managers who act as a single point of contact for case management. 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