{"product_id":"lenovo-2-year-carry-in-to-2-year-onsite-support-warranty-upgrade-for-thinkpad-notebooks-180766","title":"Lenovo 2-Year Carry-in to 2-Year Onsite Support Warranty Upgrade for ThinkPad Notebooks","description":"\u003cp\u003e\u003cstrong\u003eLenovo 2-Year Carry-in to 2-Year Onsite Support Warranty Upgrade for ThinkPad Notebooks\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eThis is an add on service, and not the actual warranty.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eThis add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eHow does it work?\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eWarranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.\u003c\/p\u003e\n\n\u003cp\u003eLenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eOnsite Service Level\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eLenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.\u003c\/p\u003e\n\n\u003cp\u003eIf the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software\/BIOS\/microcode update.\u003c\/p\u003e\n\n\u003cp\u003eThe date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCustomer Benefits\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eAt the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses\u003c\/p\u003e\n\n\u003cp\u003eShortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides\u003c\/p\u003e\n\n\u003cp\u003eFast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)\u003c\/p\u003e\n\n\u003cp\u003eOnsite warranty decreases the downtime because with Depot coverage the PC is shipped \/ dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days, Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eWarranty Services\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eLenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. 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