{"product_id":"lenovo-1-year-to-3-year-premier-on-site-support-warranty-upgrade-5ws1h31745-377464","title":"Lenovo 1-year to 3-year Premier On-site Support Warranty Upgrade 5WS1H31745","description":"\u003cp\u003e\u003cstrong\u003eLenovo 1-year to 3-year Premier On-site Support Warranty Upgrade 5WS1H31745\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eLenovo™ Premier Support\u003c\/strong\u003e provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTech support with the Premier difference\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003e\u003cstrong\u003eAdvanced-level techs.\u003c\/strong\u003e\u003c\/li\u003e\n\t\u003cli\u003e\u003cstrong\u003eEnd to End case management.\u003c\/strong\u003e\u003c\/li\u003e\n\t\u003cli\u003e\u003cstrong\u003eFaster, first-time resolution.\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eLooking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.\u003c\/p\u003e\n\n\u003cp\u003eWe understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eAdd a new dimension to your IT\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eFree your Team to excel in innovation and productivity\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003eIT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.\u003c\/p\u003e\n\n\u003cp\u003eWhat if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?\u003c\/p\u003e\n\n\u003cp\u003eGet a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003ePremier Support Center\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eAdvanced technical support available 24 x 7 x 365\u003c\/li\u003e\n\t\u003cli\u003eDedicated phone number and no phone tree menu to navigate\u003c\/li\u003e\n\t\u003cli\u003eSingle point of contact for end to end case \u0026amp; escalation management\u003c\/li\u003e\n\t\u003cli\u003eHardware and OEM software support\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eTechnical Account Managers (TAMs)\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eProactive relationship and escalation management\u003c\/li\u003e\n\t\u003cli\u003ePersonalized recommendations for your business\u003c\/li\u003e\n\t\u003cli\u003eRobust quarterly reporting\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cstrong\u003eVIP Treatment\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eNo waiting in-line\u003c\/li\u003e\n\t\u003cli\u003eNext-business-day onsite labor\u003c\/li\u003e\n\t\u003cli\u003eParts prioritization\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eYou also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eTechnical Specifications:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eProduct Description:\u003c\/strong\u003e Lenovo Premier Support Upgrade – extended service agreement – 3 years – on-site\u003cbr\u003e\n\u003cstrong\u003eType:\u003c\/strong\u003e Extended service agreement\u003cbr\u003e\n\u003cstrong\u003eService Included:\u003c\/strong\u003e Parts and labour\u003cbr\u003e\n\u003cstrong\u003eLocation:\u003c\/strong\u003e On-site\u003cbr\u003e\n\u003cstrong\u003eFull Contract Period:\u003c\/strong\u003e 3 years (from original purchase date of the equipment)\u003cbr\u003e\n\u003cstrong\u003eResponse Time:\u003c\/strong\u003e Next business day\u003cbr\u003e\n\u003cstrong\u003eCovered Configurations:\u003c\/strong\u003e System with 1 year Premier Support\u003cbr\u003e\n\u003cstrong\u003eDesigned For:\u003c\/strong\u003e ThinkPad P14s Gen 3 (21AK, 21AL); P15v Gen 3 (21D9); T15p Gen 3 (21DB)\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eDetails\u003c\/strong\u003e\u003cbr\u003e\n\u003cstrong\u003eService \u0026amp; Support:\u003c\/strong\u003e Extended service agreement – parts and labour – 3 years – on-site – response time: NBD. Technical support – phone consulting – 3 years – availability: 24 hours a day, Monday–Sunday\u003c\/p\u003e\n\n\u003cp\u003e\u003cstrong\u003eCompatibility:\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cul\u003e\n\t\u003cli\u003eLenovo ThinkPad P14s Gen 3 (21AK)\u003c\/li\u003e\n\t\u003cli\u003eLenovo ThinkPad P14s Gen 3 (21AL)\u003c\/li\u003e\n\t\u003cli\u003eLenovo ThinkPad P15v Gen 3 (21D9)\u003c\/li\u003e\n\t\u003cli\u003eLenovo ThinkPad T15p Gen 3 (21DB)\u003c\/li\u003e\n\u003c\/ul\u003e\n","brand":"FirstShop","offers":[{"title":"Default Title","offer_id":52578982560111,"sku":"5WS1H31745","price":3699.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0457\/5893\/9300\/files\/5ws1h31745-warranty-and-support-1216502940.jpg?v=1768387567","url":"https:\/\/www.firstshop.co.za\/products\/lenovo-1-year-to-3-year-premier-on-site-support-warranty-upgrade-5ws1h31745-377464","provider":"FirstShop","version":"1.0","type":"link"}