HPE 4-Hour 24x7 Proactive Care Service Post Warranty - extended service agreement - 1 year - on-site
SKU: U1HZ4PE
Limited or No Stock
Manufacturer: HP
R 6,218.88
R 7,089.52 Incl VAT

From
R 666
per month
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Request Quote Speak To FirstShop Consultant Chat To FirstShop Consultant Unless otherwise stated in the manufacturer's documentation, all goods delivered to a South African address carry a 12-month manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. If you are a consumer, this does not affect your statutory rights In the event that First Shop, at its discretion agrees to accept the return for credit of unwanted products, the goods must be returned with First Shop's prior written agreement within 14 days of delivery. The goods must be unopened and in perfect re-saleable condition. All goods returned in these circumstances will be subject to a handling fee of 15% of First Shop's sale price for the goods, or R250, whichever is the greater. Subject to testing to verify any alleged fault, we will accept the return of defective goods for full refund or replacement at our option, if, but only if, the goods are returned within 14 days of delivery. Consumers who wish to return defective products are not obliged to follow the processes set out below, but are recommended to do so as this helps us to provide a more efficient returns service. Some manufacturers require goods to be returned within 14 days or less in order to secure refund. In such instances the manufacturer's time limit will apply and therefore First Shop will only accept a return within 14 days of purchase or the manufacturer's time limit, if that limit is less than 14 days. This is clearly indicated on the catalogue page for the particular product. We can only accept the return of a defective product that does not meet the description, if they are returned to us within 14 days. Beyond that period you will be deemed to have accepted the goods and you must therefore check the goods promptly on receipt. Please note that this period is reduced to 7 days for clearance bargain Promotions/Deals FirstShop
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Overview

HPE 4-Hour 24x7 Proactive - U1HZ4PE

HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.

Tech Specs
Product DescriptionHPE 4-Hour 24x7 Proactive Care Service Post Warranty - extended service agreement - 1 year - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period1 year
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Designed ForProLiant ML110 G6, ML150 G6, ML150 G6 Base, ML150 G6 Entry, ML150 G6 Performance

Documents

HPE 4-Hour 24x7 Proactive - U1HZ4PE


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