Dell ProSupport with Mission Critical upgrade from 3 Years ProSupport Next Business Day Onsite - extended service agreement - 3 years - on-site
SKU: 890-18478
Limited or No Stock
Manufacturer: Dell
R 13,453.33
R 15,336.80 Incl VAT

From
R 1440
per month
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Overview

Dell ProSupport with Mission - 890-18478

Unplanned downtime is lost productivity; and quite often, lost revenue.
To reduce recovery time from days to hours, Dell offers an enhanced Mission Critical option with Dell ProSupport.
Mission Critical is Dell's most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labor. Dell's proven and reliable Critical Situation process will get customers back up and running fast.
In addition to all of the benefits of ProSupport such as a single point of contact and accountability with access to highly trained experts - 24x7 365 days a year, Mission Critical service provides accelerated onsite parts and labor support by self-identifying the incident as a severity issue 1, 2 or 3, receipt of regular status updates to keep you informed every step of the way, and initiated emergency dispatches in parallel with troubleshooting for issues you self-identify as severity level 1.

Tech Specs
Product DescriptionDell 3Y ProSupport NBD > 3Y ProSupport 4H MC - Upgrade from [3 years ProSupport Next Business Day] to [3 years ProSupport 4Hr Mission Critical]. - extended service agreement - 3 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period3 years
Response Time4 hours ( for critical issues )
Service Availability24 hours a day / 7 days a week
Designed ForPowerEdge R730

Documents

Dell ProSupport with Mission - 890-18478


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